Senior Business Product Manager, Experience Co-Creation

About the position

The Senior Business Product Manager, Experience Co-Creation drives the development, adoption, and continuous improvement of digital-forward products, ensuring alignment with business objectives and technical feasibility. Partnering with the Director, Customer Experience (CX) Science, Executive Director - Customer Experience Suite Lead, and Technical Product Manager, this role defines product roadmaps, gathers user insights, oversees User Acceptance Testing (UAT), and supports feature rollouts.

Responsibilities

• Partner with the Director, Customer Experience Science and/or Executive Director - Customer Experience Suite Lead to support the creation of digital-forward product roadmaps, including experience, features, timelines, and dependencies.
• Partner with the Technical Product Manager to drive the development and improvement of product(s) or specific product features, ensuring alignment with the overall product vision.
• Help evangelize the role of product(s) in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders.
• Act as point of contact for business feedback, recommendations, & user requests for enhancements to the product.
• Collaborate with the Technical Product Manager to align business outcomes with technical feasibility, ensuring the product delivers both business value and technical performance.
• Oversee business process & user insights collection through User Acceptance Testing (UAT) to ensure the successful implementation of new features and capabilities.
• Support the rollout of new features across new and existing users.
• Collaborate with Director, Customer Experience (CX) Science Business Product Owner and/or Executive Director - Customer Experience Suite Lead to establish business standards & templates and ensure pull-through.
• Drive definition of business requirements for product usage & system health, leveraging GNE and industry standards.
• Drive experimentation to enhance product offerings, in line with the overall business learning agenda.
• Coordinate with business stakeholders, IT, and cross-functional enterprise product team partners to align on the product roadmap, fostering cohesive collaboration and unified efforts toward shared goals.
• Collaborate with cross-functional teams and IT partners to ensure successful product integration and execution.
• Closely partner with Customer Experience professionals to ensure product experience meets the expectations of its end-user product community.
• Oversee the intake and prioritization of co-creation requests, ensuring alignment with business goals and facilitating the integration of initiatives into the product roadmap in a structured and efficient manner.
• Lead the design, planning, and execution of co-creation sessions, applying design thinking methodologies to drive collaborative innovation and ensure that outcomes meet business objectives and stakeholder needs.
• Define, implement, and continuously refine co-creation methodologies, ways of working, policies, and standards to ensure consistency, accessibility, and transparency across all co-creation activities with stakeholders such as brands, affiliates, and field teams.
• Comply with all laws, regulations and policies that govern the conduct of Genentech activities.

Requirements

• Bachelor's degree in business, technology, operations, science, marketing, or a related field.
• 5 years of experience, with 3 years in product management, digital product operations, or equivalent experience.
• Experience with sole ownership of tactics or product components, demonstrating the ability to articulate business problems, identify solutions, and drive execution from strategy through implementation.
• Demonstrated ability to develop and execute product roadmaps, including feature planning, timelines, and dependencies.
• Experience with User Acceptance Testing (UAT) and rolling out new features across user bases.
• Proven success in aligning stakeholders and collaborating with cross-functional teams to deliver seamless product integration.
• Strong analytical and problem-solving skills, with experience driving experimentation and optimization.
• Exceptional communication and presentation skills, with the ability to evangelize product vision and value across all levels of an organization.
• Proven ability to adapt and navigate ambiguous or evolving environments.

Nice-to-haves

• Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification).
• Experience in healthcare, pharmaceutical, or highly regulated industries.
• Ability to innovate and foster experimentation to improve product capabilities.
• Proven experience in managing co-creation processes, including intake, prioritization, and integration of initiatives into a product roadmap.
• Expertise in design thinking methodologies and their application to foster innovation and drive successful, collaborative product development.
• Strong ability to define and implement co-creation frameworks, policies, and standards to ensure consistency and transparency across cross-functional teams.