About the position
Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace. Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
Responsibilities
- Develop and scale customer marketing programs focused on activation, engagement, and advocacy to drive brand awareness and revenue growth.
- Identify, craft, and deliver compelling customer stories and rich content across multiple channels and formats, including blogs, case studies, videos, webinars, and speaking engagements.
- Collaborate closely with sales and customer success teams to identify, nurture, and leverage customer advocates willing to participate in marketing initiatives.
- Coordinate customer engagement and storytelling initiatives at events, webinars, and conferences—sourcing speakers, organizing meetups, and preparing customers for impactful presentations.
- Manage third-party validation programs to support product announcements, analyst engagements, and press opportunities, ensuring robust customer participation.
- Execute impactful customer review and rating programs on G2 and Gartner Peer Insights platforms to boost customer engagement and brand credibility.
- Lead the management of our Customer Advisory Board community, fostering a continuous feedback loop that provides insights to internal teams and enhances the customer experience.
- Maintain a comprehensive and updated database of customer references to support cross-functional sales, marketing, and customer success initiatives.
Requirements
- 7+ years of proven experience in customer marketing, customer advocacy, or related roles, ideally within the technology or DevOps industry.
- Demonstrated success in developing and scaling customer advocacy and reference programs, particularly in an enterprise context.
- Exceptional relationship-building skills with proven experience engaging enterprise customers, including at senior leadership and executive levels.
- A creative storyteller with outstanding verbal and written communication skills; adept at simplifying complex or technical concepts into clear, compelling narratives.
- Strong project management capabilities with experience driving complex programs from concept through execution.
- Collaborative and capable of driving alignment across diverse cross-functional teams, working effectively in global and remote environments.
- Proven track record creating impactful customer content and driving participation in marketing initiatives, including case studies, webinars, videos, and speaking opportunities.
Benefits
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
