Senior Director - Digital Strategy and Operations

About the position

This is an important global leadership role, reporting to the SVP of Digital Services & Operational Intelligence (DSOI) within Client Services (CS). This individual will be responsible for partnering with the SVP on an accelerated Digital & Data Transformation plan to support CS 2030. He / she will also independently manage multiple global workstreams and projects and partner with the SVP and DSOI VPs to drive critical strategic initiatives and mission-critical business operations. This leader will also be accountable for leaning in over the first 3 months and developing the FY26-27 plan, along with required team structuring to support DSOI and CS2030 needs.

Responsibilities

• Serve as the go-to thought-partner on all digital and data transformation needs to support CS2030, including high-priority strategic issues and projects (coe, digital, data, automation)
• Design and delivery updated roadmaps and delivery tracking across all initiatives and solutioning levers
• Expand current technology working model from Digitization into Data and drive monthly/quarterly technology processes
• In partnership with BI & Analytics team, drive development of specific metrics and targets and stakeholder socialization
• Lead OKR reporting for DSOI – adapting tone, level of detail and presentation structure/format based on audience (for example, QBR vs Monthly Pack)
• Establish, maintain, and continually enhance governance around OKRs and steer organization to prioritize on the highest value-add activities
• In partnership with Finance, support SVP with development of budget for CS DSOI team, as well as sub-team budgets, providing strategic support on investment prioritization and allocation
• Monitor financial performance and outlook (headcount, profees and travel), develop plan to course-correct/seek additional investment etc.
• Partner with SVP and VPs to plan and coordinate LT offsites
• Own and deliver CS response to quarterly SEC reporting requests from Controllership
• Support SVP and VP with review and analysis of Employee Engagement results
• Proactively identify opportunities for process improvement and automation across DSOI and partner with individual team and other CS partners as needed to explore and deliver solutions
• As needed, serve as delegate for VPs across all areas of responsibility, and in all forums/meetings

Requirements

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD), or a minimum of 5 years of work experience with a PhD
• Strong leadership experience
• Demonstrated success in business operations, digital transformation, strategy, and planning roles
• Strong digitization and automation skills
• Strong financial acumen and analytical skills
• Strong commercial acumen and solid business judgment
• Solid experience translating loose (often nebulous) thoughts into tactical plans and delivery roadmaps
• Proven ability to formulate strategy, and demonstrated critical thinking and ability to operationalize strategy
• Strong teamwork, ability to work effectively across functions, levels and locations
• Excellent written and verbal communication; strong executive presentation skills and presence

Nice-to-haves

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Transformational leader who possesses a growth mindset and is eager to take on new challenges
• Agile and comfortable adapting to change, ambiguity, and different environments
• Self-starter with a bias toward action and focus on overcoming barriers and finding solutions
• Proactive in identifying areas and workstreams with value-add engagement opportunity
• Ability to influence peers and senior leaders across the team
• An audience-centric approach to all interactions and deliverables
• Transparent in communication
• Good judgment – ability to operate independently and knowing when/how much to involve leadership
• Decisive with ability to balance big picture and details in decision making
• Very strong attention to detail
• Self-confident with an authentic style that quickly earns trust from partners and leadership
• Exceptional personal accountability and the highest of ethical standards

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program