About the position
Salesforce is looking for a Senior Director, Product Management to deliver transformational change to our prospect, customer, and event experience through innovations and development of intelligent agents on the Salesforce Platform with Agentforce. This is a technical product management role directly managing the backlog of a team delivering intelligent agents while contributing to the future roadmap of Salesforce products. Candidates for this role will have extensive background in leading the development of sophisticated marketing, AI, and content-based experiences with global teams at scale. This is a senior leadership role responsible for delivering capabilities for internal and external Salesforce customers with a focus on innovating with Salesforce technology in close partnership with our product development teams. The ideal candidate will have demonstrated success in defining product strategy, vision, roadmap, and stakeholder engagement while building and leading teams running engineering backlogs. Candidates will benefit from experience in AI/ML, marketing technology, and working on large scale websites and events platforms.
Responsibilities
- Vigilantly focus on the trusted delivery of customer success.
- Oversee delivery of products and projects involving a variety of technologies and ensure solutions align with long-term objectives.
- Lead decision-making and collaboration across a broad network of stakeholders, delivery partners, and operational teams.
- Maintain and lead awareness of industry best practices and relevant technologies.
- Develop, and cultivate amazing people and teams through collaboration and leadership.
- Manage employees, contractors or services providers as required.
Requirements
- 12+ years relevant experience in product management and delivery.
- Experience with AI/ML, Generative technologies, Co-pilots and Intelligent Agents.
- Experience building Enterprise Software that incorporates LLM solutions.
- Familiarity with RAG Pipelines, RAG Patterns, Embedding Models and Retrieval re-Ranking.
- Experience with building products that utilize Ontology and Knowledge Graphs.
- Salesforce technology expertise preferred including Salesforce Platform and Data Cloud.
- Experience in Marketing and content management systems.
- Managing development of customer facing/public properties and experiences.
- Significant experience in scrum/agile practices and backlog management.
- Managing global teams at scale across multiple hubs and time zones.
- Managing vendor partners and teams extended with contractors.
- Delivery accountability for complex development scenarios and technology.
- Experience in Marketing, Community and Content based apps.
- Exceptional interpersonal and communication skills.
- Ability to oversee multiple complex project deliveries in parallel.
- Comfortable operating in a fast-paced, dynamic environment.
Benefits
- 401k
- 401k_matching
- dental_insurance
- health_insurance
- vision_insurance
- tuition_reimbursement
- unlimited_pto
- professional_development
- employee_stock_purchase_plan
- paid_holidays
- paid_volunteer_time
