About the position
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. Parchment, an Instructure company, is a leading platform dedicated to turning credentials into opportunities. We empower learners, academic institutions, and employers to request, verify, and receive transcripts, diplomas, and other credentials securely and efficiently. Our comprehensive network facilitates the exchange of over 165 million credentials across thousands of K-12 school districts, higher education institutions, and receivers globally. At Parchment, we are committed to providing shareable, efficient, and secure digital-first credentials that support learners at every stage of their academic and professional journey. The Opportunity: We’re seeking an experienced and visionary Senior Director of Product to lead the next era of innovation in credentials and learner mobility. In this critical role, you will shape and execute the product strategy across Parchment’s platform, driving innovation, and ensuring the successful delivery of solutions that connect and meet the evolving needs of our diverse stakeholders – including K-12 schools, higher education institutions, lifelong learners and employers. You will leverage your industry knowledge and expertise to play a critical role in shaping the future of credentialing, leveraging technology to create seamless and impactful experiences to support millions of learners worldwide in demonstrating their achievements.
Responsibilities
- Define a compelling, forward-looking product strategy that accelerates Parchment’s role in a learner’s lifelong journey—from issuing microcredentials to supporting career-aligned goals.
- Own the end-to-end product roadmap, prioritizing initiatives based on market needs, customer feedback, competitive analysis, and business value.
- Translate customer, partner, and market input from across sectors into clean product hypotheses and scalable solutions.
- Lead, mentor, and grow a high-performing team of product managers, fostering a culture of innovation, collaboration, and accountability.
- Serve as the connective tissue between R&D, go-to-market, and customer teams to ensure seamless product development and successful market launch.
- Conduct in-depth market research, competitive analysis, and customer engagement to identify opportunities, understand pain points, and validate product hypotheses.
- Oversee the entire product lifecycle from ideation and discovery to development, launch, and post-launch optimization.
- Define key performance indicators (KPIs) for product success, monitor performance, and iterate on products to achieve desired outcomes.
- Identify and champion new product opportunities, driving innovation that expands Parchment's market reach and value proposition.
- Effectively communicate product strategy, roadmaps, and progress to executive leadership, internal teams, and external partners.
Requirements
- 10+ years of product management experience, with 3-5 years in a leadership role (Director or Sr. Director level), preferably within the EdTech or credentialing industry.
- Proven ability to develop and execute comprehensive product strategies that drive significant business impact.
- Ability to create a unified product vision from ambiguity, turn it into an actionable roadmap, and galvanize a cross-functional team.
- Demonstrated success in building, leading, and inspiring high-performing product teams.
- Comfortable engaging in technical product planning, understanding integration requirements, and supporting scalable architecture decisions.
- Deep empathy for customer needs and a proven track record of translating customer insights into successful product solutions.
- Skilled at defining metrics that matter and using data to iterate intelligently.
- Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Bachelor's degree in a relevant field; MBA or advanced degree preferred.
Benefits
- Competitive compensation and participation in Instructure’s equity program.
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions.
- Generous paid time off, including global holidays and an annual company-wide shutdown.
- Comprehensive wellness programs and mental health support.
- Annual learning and development stipends to support your growth.
- The technology and tools you need to do your best work.
- Motivosity employee recognition program.
- A culture rooted in inclusivity, support, and meaningful connection.
