About the position
The Digital for Commercial and Corporate & Investment Banking group manages customer-facing digital channels, experiences, and capabilities serving Commercial, Corporate & Investment Banking customers. Our mission is to deliver value to our customers and business partners by providing best-in-class digital experiences. The Senior Lead Entitlement Product Manager will serve as a product owner and serve as a subject-matter expert responsible for managing the digital capabilities entitlement strategy and roadmap development of a new target state entitlement model for supporting our Commercial and Corporate & Investment Banking Digital customers. The role will collaborate closely with designers, developers, and other stakeholders to make ideas a reality and bring life to a product by implementing the vision and direction set forth in the product roadmap. As a seasoned product manager, you will help establish clear business outcomes that support our target state administration and entitlement journeys.
Responsibilities
- Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment.
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise.
- Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.
- Coordinate highly complex activities and guidance to others.
- Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.
- Strategically engage with all levels of professionals and managers across the enterprise.
- Serve as an expert advisor to leadership in areas such as access and authorization, collaboration and communication, and front-end enablers.
- Define features and requirements as part of the overall Digital Capabilities roadmap in an Agile framework.
Requirements
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Nice-to-haves
- Proven knowledge of customer identity and access management (CIAM) processes, framework, policies and systems.
- Strong leadership skills with experience leading efforts that require integration of multiple technology systems, operations, or customer service processes.
- Excellent communication & presentation skills.
- Previous product management experience in portal administration and entitlement capabilities, such as customer identity access management.
- Experience with customer enrollment systems.
- Product management experience with web UI frameworks and design systems, web application development and SaaS web platforms.
- Launching and scaling new products or product enhancements within an Agile framework.
- Previous experience with related vendor solutions such as Ping Identity.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
