Senior Lead, UX - Product Experience

About the position

As a Senior Lead for UX, you’ll define the experience vision across RADAR’s product suite—from enterprise dashboards to in-store mobile apps. You’ll manage and mentor a growing UX team, establish user-centered design standards, and lead research initiatives that drive clarity and alignment. You’ll work directly with Engineering and Customer Experience to create practical, intuitive, and accessible experiences that serve a range of retail stakeholders. This role is both strategic and hands-on, blending design leadership with a deep understanding of our users and the retail landscape.

Responsibilities

• Review and digest information about RADAR's technology and user interfaces
• Meet with product, engineering, and customer teams to understand user needs
• Visit retail customers to observe system usage in real environments
• Begin assessing current user experiences and identifying opportunities
• Build relationships with cross-functional stakeholders and team members
• Review user research and feedback from existing implementations
• Begin developing a UX strategy and vision for RADAR's platform
• Define UX principles and guidelines for RADAR's products
• Lead design reviews and provide direction to team members
• Plan user research initiatives to address key questions
• Collaborate with product management on roadmap priorities
• Develop design systems and standards for consistency
• Mentor and develop UX team members
• Advocate for user needs in product planning discussions
• Establish UX success metrics and measurement approaches
• Fully own the UX strategy and vision for RADAR's platform
• Lead the UX team in creating user-centered design solutions
• Implement design processes that scale with the organization
• Drive user research initiatives that inform product decisions
• Establish strong partnerships with Product, Engineering, and Customer teams
• Measure and optimize user experience metrics
• Lead design thinking workshops with cross-functional teams
• Contribute to product strategy with a user-centered perspective

Requirements

• 8+ years of experience in UX design with at least 3 years in leadership roles
• Proven track record designing complex enterprise or retail technology solutions
• Experience in building and mentoring UX teams
• Strong portfolio demonstrating user-centered design process and outcomes
• Experience with user research methodologies and usability testing
• Excellent communication skills and cross-functional leadership ability
• Deep understanding of UX best practices and emerging trends
• Experience creating design systems and pattern libraries
• Ability to navigate ambiguity and prioritize effectively
• Experience advocating for user needs in technology organizations

Nice-to-haves

• Experience with retail technology or operations
• Background in mobile and web application design
• Knowledge of accessibility standards and inclusive design
• Experience with service design or systems thinking
• Master's degree in Design, HCI, or related field

Benefits

• Equity
• Comprehensive medical and dental coverage
• Life and disability benefits
• 401k plan
• Flexible time off
• Paid parental leave