About the position
The Senior Manager of Digital Product Management is a strategic leader responsible for attracting, retaining, and developing top talent, focused on assessing customer needs and inspiring cross functional product teams to find the fastest way to achieve value around those needs. The Senior Manager, DPM focuses on proactively guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer sentiment through the production of quality products. The Senior Manager, DPM is accountable for driving and executing the vision and development of the e-Commerce digital product roadmap across multiple classes of trade. Within their designated product function, this role oversees the entire product lifecycle from concept to launch, guiding cross-functional teams including engineering, development, UX Design, Marketing, and Sales to value-driven outcomes. They set priorities for the squads, make appropriate digital product tradeoffs, guide in-depth business reviews, communicate and present across all levels of the organization, support cross-functional product teams, and measure success of initiatives. This role is responsible for managing our Post Purchase workstream of our e-Commerce solution and requires a customer-centric mindset, strong analytical and technical acumen, and the ability to navigate complex and fast-paced environments. The Senior Manager, DPM is a proactive problem-solver and a visionary thinker, understanding how to scale digital products in order to unify disparate sites within Cardinal Health. The Senior Manager of Digital Product plays a critical role in driving the company's digital transformation, enhancing user experience, and achieving growth targets, all while ensuring alignment with the overall business strategy.
Responsibilities
- Drives the overall product vision and strategies through an understanding of customer and stakeholder needs to provide Cardinal Health customers with an unparalleled customer experience in regard to buying and operating with our organization
- Applies domain expertise to provide thought leadership and translate vision into action to drive business growth
- Collaborates across the business to create alignment between products to provide a seamless user experience
- Understands financial and business impact of proposed product updates and activities within the product portfolio, prioritizes updates to support the broader PSS roadmap, and allocates funding across the products
- Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, making recommendations to refine product based on learnings
- Looks across product teams and feature sets with a focus on alignment, dependencies, and end-to-end customer experience flows
- Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner
- Participates in and influences the development of enterprise technology roadmaps
- Supports and nurtures strategic vendor relationships, recommends ways to influence vendors that align to portfolio and enterprise strategic objectives
- Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and customer priorities
- Documents, reviews, and validates to meet quality and change control standards
- Understands company goals and KPIs to deliver value against them
- Anticipates and resolves issues within or across product teams that may impair teams from delivery of a product in order to meet strategic, financial and technical goals
- Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs
- Provides guidance on design of products while balancing dependencies and integration within other products across the business
- Reviews and analyzes product metrics to inform strategic and tactical product decisions
- Makes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metrics
- Identifies potential risks and challenges in the product development process, proactively developing mitigation strategies and solutions to keep projects on track
- Provides leadership, mentoring, and coaching to develop a team of product managers, fostering a culture of collaboration, innovation, and excellence
- Proactively anticipates challenges and opportunities, guiding teams to success through clear communication and problem-solving, with a passion for fostering a collaborative and productive environment
- Attracts, retains, and develops top talent to build a world class Product Management Team
- Conducts annual and quarterly reviews, reviewing individual development plans and providing performance feedback
- Drives and fosters collaboration with team members (Dev, UX, Ops, Sales, etc.) to drive value, identify, and resolve challenges
- Advocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needs
- Works with the product team to assess progress, disseminate lessons learned, and understand next steps
- Manages cross-functional team and stakeholder expectations to execute product strategy
- Educates stakeholders requesting work to determine priority based on tangible benefits and/or user experience
- Guides junior team members in strategy, alignment, analysis, and execution tasks
- Participates in and contributes to learning activities around modern software design and development core practices
Requirements
- 10+ years of experience in eCommerce Product Management, Digital Transformation, agile product management or a related function preferred
- Mastery of working as a Product Manager in a modern software development-based environment and overseeing multiple products
- Mastery of modern software development product management practices and agile methodologies, specifically within digital transformation, test driven development, and continuous deployment
- Mastery of working in a fast paced, fluid environment where priorities shift on a regular basis
- Proficiency in communicating with and influencing functional and technical team members at multiple levels within an organization
- Mastery of working as part of a collaborative, cross-functional, modern software design and development team
- Proficiency in creating, prioritizing, and accepting user stories
- Proficiency in conducting user research and testing to understand needs
- Mastery of identifying goals, metrics and analytics to measure product value
- Proficiency of conducting competitive research and analysis
- Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting
- Proficiency in managing and growing team members in a professional setting
- 5+ years Agile SDLC experience preferred
- Experience partnering with and managing third party eCommerce partners (Adobe, HCL, Coveo, Verint)
- Jira and/or Confluence experience
- Bachelor's Degree preferred, MBA preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
