Senior Manager - Field Trade Marketing IT Solutions

About the position

REYNOLDS AMERICAN has an exciting opportunity for a Senior Manager - Field Trade Marketing IT Solutions in Winston Salem. This role will be responsible for supporting the Trade Marketing Department enabling IT solutions, work on process improvements, bring additional capabilities and guarantee the end-to-end delivery of projects.

Responsibilities

• Lead delivery and Business As Usual support of customer relationship management (CRM) solutions for our Trade Marketing field organisation comprised of ~1,700 employees who manage our U.S. retail and wholesale trading partner relationships
• Lead projects from initial interaction with clients during the requirements discovery phase through implementation and deployment of completed solutions using Agile/Scrum methodologies
• Act as a strategic partner to business collaborators, translating technical capabilities into business value
• Lead the technical direction for Salesforce mobile CRM solutions by driving decisions and coordinating efforts with our vendor managed service providers
• Lead external IT development teams, encouraging a high-performance culture and continuous improvement
• Facilitate cross-functional collaboration to ensure successful adoption and utilization of digital solutions
• Direct agile DevOps processes for responsible processes/systems, driving operational excellence and continuous improvement

Requirements

• 5-10 years of technology and project delivery experience
• Cross-functional project leadership experience with advanced partner and risk leadership skills
• Strong interpersonal and communication skills working with business partners at all levels, vendors, and co-workers
• Functional and technical proficiency with enterprise CRM platforms
• Strong strategic, analytical, problem-solving and creative thinking skills
• Ability to translate technical concepts into business language
• 4-year degree with a focus in computer science, information technology, or related field
• Salesforce platform certification(s)

Benefits

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation
• Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
• Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave: Sick and Personal Time, Vacation, Holidays, Paid Parental Leave, Funeral Leave, Short-Term Disability Leave, Long-Term Disability Leave, Jury Duty Leave, Military Leave, Released Time for Children's Education, Community Outreach Leave, Other paid leave benefits, as required by state or local law