About the position
We're currently seeking a Senior Manager, Product Design to join our Risk and Audit.xd team, which is part of the Enterprise Developer, Associate, and Accelerator Organization. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you. We are looking for someone to join the Enterprise Risk Management Product Design team to support one of our highly invested, internal facing Risk Management products. There are about ~5,000 users in this system of record ensuring to manage, monitor, and advise the potential risks to Capital One. The Product Design team supports this platform for bringing new, innovative experiences to supporting the new builds integrating with this system. This is a complex business problem in a space with endless opportunities to improve the broader experience.
Responsibilities
- Combine craft expertise and people leadership skills with an understanding of customers and the business to co-create innovative solutions to complex problems.
- Drive product strategy and create a thriving team culture of high performing designers.
- Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design.
- Oversee and optimize the use of appropriate tools, platforms, frameworks and design systems.
- Develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
- Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers.
- Shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business.
- Drive alignment across product, tech, and business partners, ensuring user needs are central to overall strategy.
- Advocate for human-centered methodologies that align customer needs and business goals.
- Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends.
- Own the problem-solving approach and apply good judgment when exploring alternatives.
- Engage partner expertise and perspectives from across the organization to support workstream projects.
- Present work across levels and job functions, modeling a strategic human-centered approach.
Requirements
- At least 6 years of experience in a Product Design role.
- At least 6 years of experience in design and prototyping tools such as Figma.
- At least 2 years of experience in a people leadership role.
Nice-to-haves
- At least 8 years of experience in a Product Design role.
- At least 8 years of experience in design and prototyping tools such as Figma.
- Experience working with and contributing to an established design system.
- Experience collaborating with product, tech and business leaders.
- Experience leading design projects or teams.
- Experience working in heavily regulated, data heavy problem spaces.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being.
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
