Senior Manager, Product Design

About the position

We’re currently seeking a Senior Manager, Product Design to join our Experience Design Organization. The Site design team at Capital One is a diverse group of product designers shaping the future of Capitalone.com. This team is responsible for developing standards for Capital One’s pre-customer web experience and partners with lines of business to develop a robust library of reusable components, templates, and guidelines. They also enable experimentation and personalization within Capitalone.com. Finally, the Site design team leads design for the associate experience of the Site, considering the tools content authors use to publish site content.

Responsibilities

• Combine craft expertise and people leadership skills with an understanding of customers and the business to co-create innovative solutions.
• Drive product strategy and create a thriving team culture of high performing designers.
• Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design.
• Oversee and optimize the use of appropriate tools, platforms, frameworks and design systems.
• Develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy.
• Manage stakeholders, remove barriers and train and develop designers.
• Shape product direction and outcomes by leveraging deep design expertise, user insights, and business understanding.
• Drive alignment across product, tech, and business partners, ensuring user needs are central to overall strategy.
• Advocate for human-centered methodologies that align customer needs and business goals.
• Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends.
• Engage partner expertise and perspectives from across the organization to support workstream projects.
• Present work across levels and job functions, modeling a strategic human-centered approach.

Requirements

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience in design and prototyping tools such as Figma.
• At least 2 years of experience in a people leadership role.

Nice-to-haves

• 8+ years of experience in a Product Design role.
• 8+ years of experience in design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Experience collaborating with product, tech and business leaders.
• Experience leading design projects or teams.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive set of other benefits that support total well-being.