About the position
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world. Let's create tomorrow together. Zebra's Product Management team drives the development of product definition and planning to optimize the company's products and solutions. The team applies broad knowledge of Zebra's product and solutions capabilities as well as the competitive environment to identify new growth areas, new technology and emerging product opportunities. Product Management oversees the analysis and evaluation of key market statistics and customer requirements to define product strategies and identify product opportunities to expand market share. The Product Management team also evaluates in-depth market analysis and leads business case development for optimization of existing products and solutions alternatives and/or to create the next generation of new products. Collaborates with research and development to create products and validate early product definitions. This role is both strategic and technical in nature and requires meaningful industry experience. As a Senior Manager, Product Management, you will be responsible for a specific product line contribution to the overall business unit. This includes increasing the profitability of existing products to developing new products for the company. You will build products from existing ideas, and help to develop new ideas based on your industry experience and your contact with customers and prospects. This is a hybrid role. Must be able to work on-site a minimum of 3 days a week at one of our Zebra offices listed below: Lincolnshire, IL; Holtsville, NY; Austin, TX; San Jose, CA.
Responsibilities
- Responsible for the growth and business success of an assigned product line life cycle and/or product category.
- Manages product managers in both developing strategies and managing tactical execution of product growth and development plans as well as delivering management objectives, coaching, and mentoring.
- Ensures ongoing review of the competitive environment for his/her product category.
- Ensures organization works with the Product Marketing and Marketing Communications in developing product promotion programs.
- Collaborates with peers to ensure that positioning and factual content are correct, and that timing for release of promotional materials fits with the product launch schedule.
- Product Life Cycle Management.
- Works closely with operations and supply chain to properly manage: forecast, ramp plans, component obsolescence, misaligned sales orders, yield issues, and product hold issues.
- Manages transitions and discontinuations of product line.
- Manages product related communications to both internal and external associates.
- Actively supports the sales organization as required in select sales presentations, proposals and opportunities.
- Responsible for competitive analysis, as represented in developed presentation materials including detailed metrics and analysis to support business case and product development process.
- Works closely with internal stakeholders throughout the development process in negotiating design trade-offs that may be needed.
- Travel as needed to visit customers, partners, attend seminars, trade shows or meet area sales personnel.
Requirements
- Bachelor's Degree.
- Minimum 12+ years' experience, including at least 3 years managing multiple product managers in related discipline or technology industry REQUIRED.
- Familiarity with PBX systems (e.g., Asterisk, Cisco, Avaya) REQUIRED.
- Understanding of SIP, RTP, SRTP, and WebRTC protocols REQUIRED.
- Working knowledge of PTT standards (e.g., MCPTT, PoC, 3GPP standards) REQUIRED.
- Experience measuring packet loss, codec efficiency (Opus, G.711, G.729), and QoS REQUIRED.
- Ability to travel as needed to visit customers, partners, attend seminars, trade shows or meet area sales personnel.
Nice-to-haves
- Master's Degree.
- Demonstrated ability and experience writing clear and actionable product requirements (PRDs).
- Demonstrated ability and experience writing clear and actionable market requirements (MRDs).
- Ability to define KPIs for latency, jitter, MOS (Mean Opinion Score), and call drop rates.
- Demonstrated ability and experience managing product roadmaps with timelines and feature dependencies.
- Demonstrated ability and experience running sprint planning and backlog grooming sessions.
- Understanding of NAT traversal (STUN/TURN/ICE).
- Ability to assess call quality metrics and diagnose degradation issues.
- Latency benchmarking (e.g., EPTT one-way latency < 300ms).
- Familiarity with duplex vs half-duplex communication systems.
- Integrating SDKs and APIs from Twilio, Zoom, Agora, Vonage, etc.
- Managing WebRTC-based video/voice conferencing features.
- Demonstrated ability and experience measuring metrics like call setup time, media negotiation success rate.
- Demonstrated ability and experience designing systems that integrate VoIP/PBX with CRMs or call analytics.
- Ability to handle Single Sign-On (SSO) and identity federation in enterprise comms.
- Experience working with SIP trunking, SIP headers manipulation, DID provisioning.
- Demonstrated ability and experience building dashboards for call performance (e.g., Call Volume, ASR, ACD, NER).
- Analyzing usage and engagement patterns to optimize user experience.
- A/B testing audio/video feature changes and interpreting results.
- Ability to ensure compliance with regulations (HIPAA, GDPR, 911 requirements).
- Familiarity with TLS, SRTP, encryption in transit.
- Conducting threat modeling and voice security audits.
- Demonstrated ability and experience creating user flows for call setup, conferencing, and contact management.
- Demonstrated ability and experience working with designers to improve UI/UX in real-time comms apps.
- Demonstrated ability and experience ensuring accessibility features (e.g., TTY/TDD, captioning).
- Demonstrated ability to coordinate with telecom vendors, SIP providers, or CPaaS platforms.
- Ability to negotiate SLAs and evaluate vendor performance metrics.
- Ability to prioritize customer feedback and engineering trade-offs.
- Demonstrated ability and experience working in CI/CD environments with rapid iteration.
- Demonstrated ability and experience using tools like Jira, Confluence, Git, Figma.
- Demonstrated ability and experience with SREs to monitor uptime and MTTR.
Benefits
- Healthcare.
- Wellness programs.
- Inclusion networks.
- Continued learning and development offerings.
- Community service days.
- Traditional insurances.
- Compensation.
- Parental leave.
- Employee assistance program.
- Paid time off offerings.
