Senior Manager Product Marketing and Delivery - Card Lifecycle Management

About the position

The Product and Marketing professional leads a team of Product Owners and Marketers, responsible for development and enhancement of product features and integrated marketing communications strategies to improve customer experience and drive business growth. This role involves collaborating with stakeholders on key product considerations, defining product features and roadmaps, and managing shared goals and priorities across teams.

Responsibilities

• Develops and maintains Family Product vision by collaborating with stakeholders.
• Establishes Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team.
• Defines and creates prototypes based on customer feedback to test and validate ideas.
• Responsible for definition, guidance, and execution of product-related activities for a particular portfolio.
• Leads the development of content strategy and creative for various marketing channels.
• Collaborates with internal teams and external agencies to create integrated marketing communication solutions.
• Validates user story acceptance criteria and ensures appropriate testing frameworks.
• Identifies sources, monitors, analyzes, and interprets key product performance metrics.
• Provides mentoring and fills in business and/or technical knowledge gaps.
• Collaborates with cross-functional teams to develop and execute go-to-market strategies.
• Partners with business technology to outline needed technical features.
• Develops and coaches teams to manage and escalate risk effectively.
• Manages a team of direct reports, responsible for people development and performance management.

Requirements

• Bachelor's Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related.
• 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related.
• In lieu of a degree, 10+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related.

Nice-to-haves

• 2+ years People Management experience.
• Agile Certification: Scrum Master or Scrum Product Owner.
• 5+ years Marketing, Customer Service Experience or related.

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan