About the position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. As a critical leader on the Product, Experience Design & Innovation team, the Senior Product Designer will contribute to the re-imagination and redesign of our Assisted digital products across the enterprise. The successful candidate will be responsible for guiding user-centered design activities and establishing user experience strategy, working closely with Business and Product key leaders to create innovative, meaningful solutions to delight T-Mobile employees servicing customers.
Responsibilities
- Own individual designs for key user experience project flows.
- Establish, evolve and evangelize design strategy across the company.
- Communicate best practices for design and reasoning behind UX decisions to key stakeholders.
- Produce sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides.
- Build and maintain collaborative partnerships across product, research, and technology functions.
- Champion and cultivate an inclusive culture with a respectful and collaborative work environment.
- Implement Product Development Lifecycle (PDLC) best practices along with the product management team’s specific approaches.
- Understand and contribute to the UX roadmap through partnership with key leaders.
- Contribute to the user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets.
- Implement ethical, accessible, and dynamic features and capabilities.
- Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints.
- Guide a small team of designers to ensure high-quality output.
- Provide constructive feedback on peer designs.
- Create detailed use cases, supporting functional requirements, workflows, user stories, and acceptance criteria.
- Leverage problem-solving skills to ensure project plans deliver on the purpose and maintain key project documentation.
- Work hand in hand with project and product managers to plan, create and execute projects with success.
- Lead product demos to clients and key stakeholders.
Requirements
- Degree in human-centered design, computer science, research, psychology, or related work experience.
- 5+ years experience as a Product Designer or UX designer with demonstrated experience working with product management teams.
- 2+ years experience working with Figma.
- Knowledge of waterfall and agile working methodologies.
- Ability to communicate concisely across technology and business teams.
- Excellent communication skills.
- Comfortable presenting to stakeholders at various organizational levels.
- Comfortable navigating ambiguity in a complex enterprise environment with a solution-oriented attitude.
- Superb attention to detail and quality control.
- Proficiency in current design and prototyping tools and ability to learn new ones as projects require.
- Demonstrated analytical, problem-solving, outstanding organization, and time management.
Nice-to-haves
- Preferred Scrum experience or certification.
- Enterprise transactional UX experience design complex transactional flows for end users.
- 2+ years experience working as a product manager or as a UX designer working closely with product managers and technical stakeholders.
- Strong UX/UI background with an ability to uplevel design deliverables from other team members.
- Strong foundations in JIRA.
Benefits
- Medical, dental and vision insurance.
- Flexible spending account.
- 401(k).
- Employee stock grants.
- Employee stock purchase plan.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service & home internet discounts.
- Pet insurance.
- Access to commuter and transit programs.
