About the position
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. As part of the platform design team, you will design usable, scalable, best-in-class experiences that power ServiceNow's products, built on our new UI platform. We are serious about user experience. Our integrated team of designers, engineers, and product managers sweat the details and we are seeing the results. The Platform Design team is changing the way we create products—for thousands of designers and engineers inside our company and even more for our customers.
Responsibilities
- Work across many product teams to identify patterns and needs which are not currently served by the platform.
- Collaborate closely with product management and engineering, providing design perspective to ensure a unified and cohesive experience across the ServiceNow ecosystem.
- Identify common problems and needs across multiple business units and propose new platform capabilities to solve them in a scalable way.
- Set standards and determine best practices that other teams should follow to build the best products.
- Create components, page templates, interaction patterns, and inform the overall information architecture for many products across the company.
- Create specifications and usage guidance documentation that is easy to understand and supports our community.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
Nice-to-haves
- 5+ years of relevant design experience.
- An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data.
- Experience in developing frameworks and principles to standardize and guide cross-team work.
- A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
- Ability to articulate and champion design solutions based on human-centered design principles and research data.
Benefits
- Base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits.
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan and family leave programs.
