About the position
The Administration and Assistance team within the IDEAS organization is on a mission to redefine the customer support experience through thoughtful, human-centered design. We are passionate about delivering seamless, AI-driven self-help solutions that empower millions of users globally. Our team thrives on collaboration, embraces a growth mindset, and is committed to continuous learning and innovation. If you're excited about shaping the future of support experiences and working at the intersection of design, technology, and empathy, we'd love to meet you. The Administration and Assistance Design team is central to Microsoft's cloud strategy and our broader mission to empower every person and organization on the planet to achieve more. Our team owns the end-to-end admin and support ecosystem. From the Microsoft Admin Portal to diagnostics, agent tooling, and telemetry systems that drive continuous product improvement. We believe in doing, learning from mistakes, and staying obsessed with delivering the best support experience possible. We are looking for a Senior Product Designer to join our team and lead the design of tools that deliver self-help content to millions of Microsoft customers. You will partner closely with product managers, engineers, and fellow designers to translate business goals into intuitive, efficient, and delightful user experiences. You'll be expected to bring an understanding of the full design process-from information architecture and interaction design to visual design, prototyping, and usability testing.
Responsibilities
- Lead the design of tools that deliver self-help content to millions of Microsoft customers.
- Partner closely with product managers, engineers, and fellow designers.
- Translate business goals into intuitive, efficient, and delightful user experiences.
- Understand the full design process from information architecture and interaction design to visual design, prototyping, and usability testing.
- Interact with creative team members, product managers, engineers, and executive stakeholders to define, iterate, and implement new and existing product features.
- Work with user researchers to coordinate testing efforts, interpret test results, and incorporate results into design efforts.
- Participate in and contribute to foundational research.
- Present design concepts and decisions to cross-functional partners and stakeholders, articulating design rationale clearly and effectively.
- Foster a culture of creativity and innovation through mentorship and collaboration with other designers.
Requirements
- Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR Master's Degree in the same fields AND 4+ years experience OR equivalent experience.
- 4+ years of professional experience designing and prototyping in Figma.
- Applications must include a link to a design portfolio.
Nice-to-haves
- Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design OR Master's Degree in the same fields AND 6+ years experience OR equivalent experience.
- 4+ years experience shipping products to customers as a result of an end-to-end design process.
- Experience designing for growth, where design solutions are evaluated based on usage, growth, or retention metrics.
- Experience that demonstrates proven ability to advocate for design thinking, effectively influence design outcomes, discover problems and tackle them in fast-paced environments.
Benefits
- Base pay range for this role across the U.S. is USD $119,800 - $234,700 per year.
- Different pay range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, is USD $158,400 - $258,000 per year.
- Certain roles may be eligible for benefits and other compensation.
