About the position
Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that we're building technology that solves important customer problems in elegant, scalable, measurable ways. As AI grows in capability, the CSEE (Customer, Supplier, and Employee Experience) Technology team is accelerating service interactions with users by automating both the conversation and action-taking on behalf of a user. Whether it's customer service interactions directly or internal requests such as HR tickets, AI is revolutionizing how teams at Wayfair provide service. Asynchronous tickets are moving to real-time conversations, custom messaging is moving to AI-assisted composition, and complex workflows are being completed automatically via agentic integrations. We're looking for a Senior Product Manager to both take a thought leadership role in the design of AI enablement systems (e.g. knowledge curation, data hydration) as well as get into the weeds leading implementations of AI solutions for our users. As part of the CSEE team, you will conduct user research, design AI solutions, and implement interfaces to delight users with immediate service. Together with stakeholders across business orgs and AI tech teams, you will develop roadmaps to scale AI's impact on Wayfair's teams.
Responsibilities
- Create a product roadmap(s) for both system-wide AI enablement as well as individual solutions across multiple business teams.
- Build strong relationships throughout the organization, ensuring transparency across our roadmaps and surfacing opportunities to improve our collective velocity, consistency and/or quality.
- Autonomously establish and maintain collaborative, trusting relationships with stakeholders and manage expectations.
- Partner closely with Engineering and Analytics teams to execute against your roadmap and continually improve team velocity.
- Improve our product in ways that matter most to our users and have the biggest impact on our KPIs by using quantitative and qualitative data.
- Work with your product peers and leadership to contribute to improving our product craft and processes throughout the extended Data Engineering team.
Requirements
- Bachelor's Degree with strong academic record (strong preference for technical/engineering backgrounds).
- 5+ years of product management experience, including recently demonstrated AI-enabled impact. Conversational AI experience is a plus.
- Strong technical background with a passion for breaking down challenging problems.
- Excellent analytical skills with demonstrated experience turning data into actionable insights (preference for working with Google Cloud Platform products such as Google BigQuery, Looker or similar products experiences from another platform).
- Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams, especially ability to partner with engineering teams and explain technical terminology to non-technical audiences.
- Deep understanding of business strategy and metrics.
- Positive, people-oriented, and energetic attitude.
Benefits
- Paid Holidays
- Paid Time Off (PTO)
- Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
- Life Insurance
- Disability Protection (Short Term & Long Term Disability)
- Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
- Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
- Caregiver Services
- 401K Matching (Employee Matching Program)
- Tuition Reimbursement
- Financial Health Education (Knowledge of Financial Education - KOFE)
- Tax Advantaged Accounts
- Family Planning Support
- Parental Leave
- Global Surrogacy & Adoption Policy
- Rewards & Recognition
- Global Employee Anniversary Awards
- Paid Volunteer Work
- Employee Discount
- U.S. Bluebikes Membership
- Global Pod Outings
- Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments.
