Senior Product Manager - Consumer Banking

About the position

Product Managers at U.S. Bank are customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human plus digital product strategy and staying one step ahead of evolving economic, technological, and customer needs. Pulls from market and competitive insights, customer needs, and internal business priorities to create the product vision (target customer segments, markets, channels, go to market approach, and value propositions). Aligns this strategic vision with cross-functional stakeholders to shape product roadmap, investment areas and success measures. In their role as a Product Manager, this individual will be responsible for direct ownership of an offshore business line led team to delivery on priority work within their core team. This includes caring for the following: Serve as the strategic liaison between the Journey & Offshore Delivery (BL + Engineering) teams and the Digital organization, Product teams, Growth Studio and other product teams across the Consumer Segment.

Responsibilities

• Serve as the strategic liaison between the Journey & Offshore Delivery (BL + Engineering) teams and the Digital organization, Product teams, Growth Studio and other product teams across the Consumer Segment.
• Facilitate connection between business line and stakeholder teams, both within and outside of the cure offshore team.
• Coordinate roadmaps and backlog for their team.
• Demonstrate a deep understanding of the different customer-facing employee groups and sales leadership priorities.
• Define success for launch readiness for new features and engages with enabling functions (e.g. - marketing, go-to-market, change management, branch, phone and digital enablement).
• Ensures alignment to business objectives, manages prioritization of reporting needs, and provides regular updates on progress against goals.
• Engages in Capital Investment preparation on behalf of their team.
• Resource management: Ensures alignment of the work to the capacity of the teams and manages tradeoffs.
• Coordinates with leaders of all disciplines to ensure the right skills are aligned to the work that has been prioritized.
• Align office hours to meet the demands of both the offshore delivery team and onshore stakeholders.
• Drives product profitability and performance, managing short- and long-term outcomes of product portfolio including connection to roadmap, Objectives and Key Results, and strategic investments.
• Pulls from market and competitive insights, customer needs, and internal business priorities to create the product vision (target customer segments, markets, channels, go to market approach, and value propositions).
• Aligns this strategic vision with cross-functional stakeholders to shape product roadmap, investment areas and success measures.
• Has technical know-how, understand the product technical architecture, understand the economics of technical investments, e.g., buy vs. build, total cost of ownership 'TCO'.
• Drives product development and actively engages cross-functional stakeholders to enable faster speed to market and maximize return on spend in decision making for the product roadmap (e.g., issue resolution, MVP definition, ongoing prioritization).
• Prioritizes resources across developing new products and reimagining existing products.
• Manages across channels to define and deliver product performance goals (e.g., revenue, customer experience, etc.).
• Gathers competitive, customer, market, and internal business priorities to design, develop, and continually optimize digital solutions that drive adoption, engagement, and growth across both digital and human customer interactions.
• Leverages enterprise platforms and capabilities, to improve speed to market and drive both development and ongoing support cost efficiencies e.g., provide more functionality for same investment or same amount of functionality for less investment.
• Prove out product-market fit by finding raving fans, co-creating solutions, driving product demand, activation, and engagement.
• Identifies initial and ongoing product-market fit by communicating and incorporating customer/user needs, competitive landscape, business objectives, the bank's strategic advantage and economic environment to enhance new or existing products.
• Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience).
• Engages with enabling functions (e.g., marketing, sales, training, operations, go to market, etc.) to position and promote supported and planned products to achieve business goals.
• Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• Uses performance metrics to drive towards progress on identified strategies and initiatives.
• Influences and drives alignment across functions, channels, and lines of business to set product strategy, manage performance, and optimize execution.
• With marketing, defines and influences multi-channel marketing strategy, budget, and key performance indicators to drive growth.

Requirements

• Experience in product management and development.
• Strong understanding of customer needs and market dynamics.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.
• Proven track record of driving product profitability and performance.

Nice-to-haves

• Agile methodology.
• Skilled with Jira and/or Confluence.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law