About the position
At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience-delivered at home and powered by technology for scale. We're looking for an energetic, creative, and entrepreneurial product manager (PM) to take ownership of the mission-critical patient engagement and growth capability across our products and services. This is a role that promises day 1 impact and has an uncapped upper bound on individual trajectory, influence, and development. As a Senior Product Manager, Engagement + Growth, your true north star will be to build, optimize, and scale the Sprinter engagement engine that reaches, activates, and retains individuals in their pursuit of proactively caring for their health. You will have responsibility for both the conversion and the experience of the engagement journey.
Responsibilities
- Own the Engagement + Growth vision, strategy, and roadmap across our various products and engagement channels (email, SMS, agent and automated calls, etc.).
- Drive experimentation culture and data-informed product decisions, test optimizations, and iterate on engagement funnel approaches while building patient trust.
- Own end-to-end patient engagement from acquisition through service completion.
- Drive high-quality product specifications and design deliverables that create intuitive, personalized experiences, earning continued care relationships.
- Interface with a broad range of stakeholders from patients and front-line Sprinters to cross-functional and leadership team members to executive sponsors at our partner clients.
- Support partner needs around engagement and reporting.
- Influence metrics such as reach rate, booking rate, terminal conversion rate, CAC, and NPS.
Requirements
- 4+ years of product management experience.
- 2+ years of hands-on experience owning a funnel and conceptualizing and implementing growth strategies with KPI-level impact.
- Comfort across digital and outbound engagement approaches spanning email, SMS, and calls.
- Track record of robust experimentation and data-driven product development at the 1-to-n scale.
- Ability to thrive in a fast-paced environment and scrub-in across team needs.
Nice-to-haves
- Startup experience, especially those that have gone through rapid growth.
- SQL or Python fluency, or experience with Five9, StatSig, Zendesk, or Kibana.
- A favorite Lord of the Rings character.
Benefits
- Medical, dental, and vision plans 100% paid for you and your dependents.
- Flexible PTO + 10 paid holidays per year.
- 401(k) with a match.
- 16-week parental leave policy for birthing parent, 8 weeks for all other parents.
- HSA + FSA contributions.
- Life insurance, plus short and long-term disability coverage.
- Competitive salary + equity package, based on Bay Area location.
- Virtual + in-person activities, to stay connected in a distributed culture.
- Free daily lunch in-office.
- Annual learning stipend.
- Relocation Assistance.
