About the position
Enterprise customers demand high quality and differentiated service options, and timely service response to meet their business demands. Our team is responsible for the Enterprise Service portfolio of service products, service tools, enablement training, service renewals and metrics globally to support our worldwide Enterprise Customers! We are also responsible to identify and own the networking service pipeline, which includes services that are currently being planned or crafted. You will lead a significant portion of this networking services portfolio, driving it as a business including publishing status, metrics and service transition planning. Additionally, we deliver competitive analysis supporting the service catalog, which reflects existing services available to end users and/or partners, as well as retired services, which are formerly available services which have been taken out of active deployment.
Responsibilities
- Develop service products by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing as well as driving service benchmarking.
- Define Service New Product Introduction processes, strategy, service requirements and policy development for Networking industry.
- Evaluate customer ecosystem, analyze the technology and business resources and identify networking specific services requirements.
- Be responsible for networking service adoption, renewal rate increase, end user happiness and net promoter score improvement.
Requirements
- Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the service business.
- Interactive, engaged both internally and externally across sales, service and operations teams, and with global partner community.
- Significant experience balancing multiple, key and services initiatives in parallel.
- Detailed understanding of Service Structures, Service Operations, pricing, positioning and various routes to market.
- Deep understanding of channel strategy, management and development of service partners, including all aspects of delivery, operations and process design excellence.
- Extensive experience in design and delivering appropriate systems and enablement requirements in support of service initiatives.
- Excellent communications and presentation skills, highly analytical and detail oriented.
- Significant experience in multifaceted field organization.
- Masters or equivalent experience in business and/or technical field or equivalent experience.
- 10+ years of previous experience in networking and service-related field.
Nice-to-haves
- Prior experience and demonstrated leadership in services industry and understand their ecosystems and key players.
- Prior experiences in enterprise services, especially in networking solutions space.
- Outstanding success in leading multi-functional teams, driving and delivering business critical service initiatives.
- Ability to be actively engaged, work in areas that may be outside the standard job description to accomplish the job.
- Good track record in leading multi-functional teams, driving and delivering business crucial service initiatives.
Benefits
- Equity and benefits.
