About the position
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. We're looking for a Senior Product Manager to join our Growth Squad and help accelerate Remitly's growth. The Growth Squad is a multi-disciplinary, autonomous team empowered to pursue high-impact opportunities end-to-end, with a focus on driving growth by attracting new consumers to Remitly, converting them into active customers, and increasing their long-term engagement. This is a unique opportunity for a customer-centric product leader who combines product craft analytical depth, and a bias for action to drive our business forward while delivering meaningful impact for millions of customers around the world. You'll report into the General manager and work closely with regional business managers and global product teams. This is a hybrid role based in our Seattle or Arlington (DC) office, with 2-3 in-office days per week.
Responsibilities
- Solve for customer needs by applying both qualitative and quantitative research to identify high-impact opportunities and feature ideas that reduce friction, improve the customer experience, and deepen engagement to drive customer NPV.
- Determine which high-ROI opportunities that accelerate customer acquisition, engagement, retention, and revenue, the team should prioritize, and set a timeline to reach goals quickly.
- Partner with our engineering team to build, test and iterate rapidly, running structured experiments to validate hypotheses, develop insights, and double down on what works.
- Foster alignment across engineering, product, and business teams.
- Collaborate closely with designers to create intuitive and delightful user experiences.
- Work with data analysts to design experiments, evaluate impact against key metrics and find opportunities for optimization and iteration guided by customers insights.
Requirements
- Comfort and satisfaction in operating in the weeds and from 1000 feet.
- Analytical and problem-solving skills.
- 5+ years of B2C product management or payment experience building impactful products that drove product-led growth and accelerated acquisition, retention and revenue.
- Expertise in analyzing ambiguous data with hands-on experience in product analytics, experimentation tools (e.g. stat sig, Google Analytics), and A/B testing.
- Experience setting product strategy, road-mapping, and prioritization.
- Strategic, customer-focused mindset with the ability to identify friction and define the highest impact features and bets to solve friction and delight customers.
- Experience improving customer acquisition and retention through growth loops and compelling product experiences that drive growth, engagement and NPV.
- Communication experience on updating internal and external partners on product progress and milestones.
- Collaborate with engineering, design, data, and business teams to align partners around a shared vision and data-driven insights.
- End-to-end product ownership skills, from conducting customer discovery and market research to leading go-to-market execution, working to deliver and improve on a product that meets customer needs and revenue goals.
Benefits
- Flexible paid time off
- Health, dental, and vision + 401k plan with company matching
- Paid parental, medical, military and family care leave
- Mental Health & Family Forming Benefits
- Employee Stock Purchase Plan (ESPP)
- Continuing education and travel benefits
