About the position
The Farmer’s Dog is looking for a customer-obsessed Senior Product Manager to join our Product Integration team. You will define the capability and feature improvements required to launch new products by synthesizing data (quant and qual), understanding new product positioning, attributes, and benefits, and defining experiences that support launch and adoption by both new and existing customers. You’ll distill insights into an actionable product roadmap, then lead a cross-functional team to design, scope, build, and ship high-impact features that meaningfully improve acquisition and retention - and therefore the lives of our customers and their four-legged companions. You will be working alongside a small but stellar group of PMs, engineers, growth and product development experts, and designers to bring experiences to life. A day won’t pass without you talking to your customers and team, and inventing on their behalf to deliver useful and joyful experiences.
Responsibilities
- Design and deliver end-to-end experiences by deeply understanding the customer journey—from pre-checkout interactions through long-term subscriber engagement.
- Lead change management initiatives to ensure smooth adoption of new processes, tools, and ways of working.
- Think strategically and act decisively, balancing 0→1 innovation with long-term scalability, and charting the path to get there.
- Own, drive, and influence feature development within your engineering team and across partner engineering teams to deliver impactful functionality.
- Partner closely with product development, supply chain, operations, product design, engineering, data analytics, data science, leadership and other key stakeholders to negotiate priorities, tradeoffs, and ensure alignment.
- Lead the ideation, development, testing, and launch of joyful experiences that improve the retention of new and existing customers.
- Leverage quantitative and qualitative data to deeply understand the customer journey across all stages, mindsets, and personas.
- Run customer interviews, concept testing and usability testing with our product design group to ensure that you can represent our customers inside and out.
- Partner with folks across the organization to ensure a cohesive experience across all of our digital AND physical products for customers.
Requirements
- Demonstrated measurable impact in product management experience, ideally at an eCommerce company.
- Ability to thrive in a fast-paced and ambiguous environment.
- Excellent problem-solving skills and ability to prioritize tasks effectively.
- Strong attention to detail.
- Familiarity with tools to support retention, personalization, and digital product efforts.
- Demonstrated track record of distilling insights from data, especially connecting physical world behaviors and events to customer retention.
- Skilled communicator with the ability to absorb and distill complexity into simple terms.
- Customer-centric mentality and experience collaborating with design, engineering, brand, and operations.
Nice-to-haves
- Experience with physical x digital products, operations or delivery.
- Extensive startup experience.
Benefits
- Dog-friendly office in Greenwich Village.
- Market-competitive compensation and equity packages.
- Comprehensive Healthcare, Dental, and Vision.
- Company supported mental health benefits.
- 12 week paid parental leave.
- Competitive 401k plan with company match.
- Flexible PTO.
- Discounted fresh food for your pup.
