About the position
At ShiftKey, we empower product teams to tackle complex customer and business challenges in ways that resonate with our users and align with our business objectives. Our product teams are empowered and multidisciplinary - equipped to deliver solutions that are valuable to customers, viable for the business, usable with intuitive pathways, and technically feasible. As a Senior Product Manager, Marketplace Payments, you will play a crucial role in our mission to transform access and integrity in the workplace through streamlined financial interactions. You will focus on the critical ecosystem governing payments between care professionals and facilities in our digital marketplace. This role is fundamental to Marketplace trust, ensuring professionals are paid promptly, facilities are invoiced accurately and on time, and payment systems integrate seamlessly with internal FP&A workflows. You’ll drive accountability to ensure each solution meets our high bar for value, usability, and feasibility, leveraging business acumen, user empathy, and strong product judgment throughout the product lifecycle.
Responsibilities
- Own and evolve the payment infrastructure and invoicing experience that underpin ShiftKey’s platform, driving reliability, scalability, and trust across the marketplace.
- Own and communicate a clear payments and digital invoicing roadmap grounded in business objectives and customer insights.
- Lead continuous discovery to validate ideas, prioritize opportunities, and align with user needs.
- Leverage build vs. buy decisions that account for best-in-class solutions, time-to-market value, and ROI.
- Collaborate with your product trio to define outcomes and map solutions that drive impact.
- Lead your team through rapid iterations from concept to launch, incorporating fast feedback loops.
- Develop deep domain expertise in our marketplace payments space.
- Support pilots and beta programs to test product-market fit and de-risk solutions before scaling.
- Partner cross-functionally with engineering, design, FP&A, legal, marketing, and support to ensure seamless execution.
- Take full ownership of delivering outcomes, not just features, and solving real customer and business problems.
- Foster strong team dynamics through collaboration, feedback, and clear accountability.
Requirements
- 7+ years of experience in product management, preferably in a marketplace or e-commerce payments environment.
- Hands-on experience with digital payment processing workflows such as digital wallets, ledgers, invoicing, or third-party payment integrations (e.g., Stripe, Adyen, PayPal, Modern Treasury).
- Proven expertise in modern product discovery and product delivery techniques and methods.
- Demonstrated ability to learn and adapt across multiple functional business areas, including engineering, design, finance, sales, and marketing.
- Strong problem-solving skills, with the ability to navigate complex challenges and constraints, using sound judgment to assess risks and present well-structured, data-informed arguments.
- Proven ability to analyze data and leverage insights to drive better decision-making.
- Proven track record of building constructive and collaborative relationships with product teams, designers, and key cross-functional stakeholders.
Benefits
- Inclusive and collaborative work environment.
- Office space making the hybrid work environment fun and engaging.
- Comprehensive health, vision, and dental coverage.
- Benefits effective as of the first day.
- Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Investment in your wellness: access to mental health support.
