About the position
Safety signals are essential to our vision of making Amazon’s Last Mile delivery organization the world’s safest. These signals capture things like risks on the road, driving patterns, and other information that help delivery drivers complete their deliveries safely. As the Senior Product Manager, New Tech Safety Signals, you will work to launch and manage safety signals on new 1P and 3P technology solutions being integrated into our vehicles and other delivery driver touchpoints. In this role, you will own the end-to-end delivery of new safety signals, managing their launch and driving the roadmap for ongoing signal and technology implementation. You’ll work backwards from key safety risks to define which signals, alerts, and information should be generated from emerging technologies. As the voice of the driver, DSP (delivery business owner), and internal business stakeholders, you’ll define functional and non-functional requirements—including signal definition, support, uptime, and resolution SLAs—and ensure tech teams align their goals and deliverables accordingly. You’ll manage business feature intake, prioritize customer needs, and drive successful launches and change management efforts. You will also influence how and where safety signals surface to users, shape the customer experience, and partner with tech teams to deliver on your vision. This is a high-impact role both in terms of internal stakeholders and technology, and impact to safety outcomes for hundreds of thousands of delivery drivers.
Responsibilities
- Use customer feedback and analyze data to identify and solve complex problems in a highly ambiguous space.
- Work with user experience and technical teams to create compelling product offerings for customers.
- Create and deliver a long term roadmap for tech products in partnership with multiple teams.
- Establish and deliver important new initiatives with broad impact to improve DSP on-road safety.
- Define and document business requirements for new product launches and enhancements, including functional requirements for technical teams.
- Create new metrics to measure product performance and define success.
- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.
- Enhance our current data architecture to improve data fidelity, enable scalability, and generate usable insights.
- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.
Requirements
- Bachelor's degree or equivalent
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
Nice-to-haves
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience owning technology products
- Proficient working with SQL, Python, or similar language.
Benefits
- Full range of medical, financial, and/or other benefits
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
