About the position
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Responsibilities
- Lead the development of the survey taking experience, including AI-driven advancements to push the envelope of the future of surveys.
- Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.
- Prioritize customer signals and industry trends to improve product offerings.
- Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
- Building empathy for core personas/users and translating this into product specification documents.
- Collaborating with cross-functional teams to integrate feedback and iterate on tool designs.
- Utilizing data and user insights to guide development priorities and measure the impact of new features.
- Directly contribute to Qualtrics' objectives by transforming feedback gathering and expanding the definition of surveys.
- Working on building agentic capabilities into the survey taking experience.
- Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.
- Lead product launches including working with marketing to take new features and capabilities to market.
Requirements
- Bachelor's degree in Business, Marketing, Engineering, Computer Science, or related field.
- 3-4 years of experience in a product-related role, preferably in tech/software.
- Owner's mentality with adaptability and problem-solving mindset.
- Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.
- Strong communication, interpersonal, analytical, and problem-solving skills.
- Experience with B2B customers and a track record of exceptional customer service.
Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 'experience bonus' to provide an experience they might not otherwise have.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
