About the position
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ('cloud computing'). With AWS you can requisition compute power, storage, and many other services, gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform. At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS's market leadership while working with cutting-edge technologies and global clients. The Global Deal Strategy and Programs (GDSP) organization is responsible for the AWS Private Pricing Program, designed to offer AWS Customers access to commercial benefits in exchange for multi-year spend commitments. Private Pricing offers AWS customers the opportunity to accelerate their cloud transformation journeys through multi-year relationships with AWS, delivering maximal value to customers in terms of pricing, access to services, and opportunities to innovate. For Amazon, Private Pricing drives more extensive, deeper, and longer-lasting relationships with customers. Today, Private Pricing largely serves AWS's enterprise customers seeking to make cloud commitments in exchange for pricing value, and exclusively serves customers brought in via AWS or partner sellers. Private Pricing is poised to grow both revenue and margin by expanding access to Private Pricing and by expanding the value proposition of AWS for Private Pricing customers. GDSP is seeking an individual to join the Private Pricing Product Management (3PM) team, an organization responsible for driving the growth and scale of the Private Pricing Experience through new tools, technology enhancements, automation, and generative AI. As a Product Manager - Tech you will own the full product lifecycle for tools and technologies that improve the internal and external customer experience. To do this, you will work across the GDSP organization and with cross-org development teams (outside GDSP) to innovate, build and iterate on tools and technology enhancements that enhance the user experience. You will work with both internal and external stakeholder teams to define and influence product roadmaps to implement solutions at scale that support customer needs. The ideal candidate has a keen eye for gaps in customer product offerings and the innovative mindset to fill them. They are a highly skilled product manager with a proven ability to strategize the full lifecycle of product production, from conception through release.
Responsibilities
- Proven experience with implementing direct-to-customer technologies (i.e., websites, mobile apps)
- Experience converting customer needs into solutions using proven methods such as design thinking and agile product leadership
- Manage complex technology implementations, coordinating internal and external cross-functional stakeholders across geographies
- Prioritize features, experience enhancements, bug fixes, and simplify tech landscape based on predefined criteria in a fast-paced, complex environment
- Manage blockers, drive escalations, anticipate and make trade-off decisions, balance business needs and technical constraints, and maximize business benefit while delivering excellent customer experiences
- Design and implement new processes through tools and technology to scale the Private Pricing Experience
- Analyze data and customer needs to provide tooling recommendations and enhancement ideas
- Evolve norms and processes for 3PM such as product management templates, backlog management, prioritization criteria, requirements writing, communications and stakeholder management
Requirements
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience with end to end product delivery (Scrum/Kanban/DevOps)
- Experience with feature delivery and tradeoffs of a product
Nice-to-haves
- Experience as a product manager or owner
- Experience owning technology products (both 1P and 3P)
- Experience influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Basic SQL experience
Benefits
- 401k
- 401k_matching
- dental_insurance
- health_insurance
- life_insurance
- mental_health_days
- paid_holidays
- tuition_reimbursement
- vision_insurance
- flexible_scheduling
- employee_discount_programs
- professional_development
