Senior Product Manager

About the position

Guitar Center is seeking a talented and experienced Senior Product Manager to drive the strategy, vision, and execution of the technology products that power our retail stores while also supporting eCommerce and Lessons programs. You will collaborate with cross-functional teams, influence enterprise-wide technology decisions, and deliver innovative solutions that enhance both in-store and digital customer experiences. If you're a strategic thinker with strong execution skills, a passion for retail technology, and a customer-first mindset, we'd love to hear from you.

Responsibilities

• Lead the strategy, vision, and execution of technology products that enhance Guitar Center's in-store operations and associate experience.
• Develop and maintain a product roadmap aligned with business objectives and customer needs.
• Partner with engineering, UX, operations, and business teams to ensure seamless product development and execution.
• Stay ahead of retail technology trends, identifying innovative solutions to enhance both associate and customer experiences.
• Leverage AI-driven solutions to improve automation, personalization, and efficiency in customer-facing and associate-facing products.
• Develop ROI models and business cases for new technology initiatives to ensure alignment with financial and strategic goals.
• Present product vision, strategy, and performance insights to senior leadership, including the CEO, to drive executive buy-in.
• Champion a customer-first mindset, ensuring technology enhances both the online and in-store shopping experience.
• Define KPIs and success metrics to measure the impact of technology on customer satisfaction and business performance.
• Use data-driven storytelling to communicate product performance, insights, and next steps to executive teams.
• Identify and implement technology solutions that improve store operations, including POS systems, mobile tools, and associate workflows.
• Gather feedback from store teams to ensure products increase efficiency and reduce operational friction.
• Oversee A/B testing and pilot programs to assess product effectiveness before large-scale rollouts.
• Partner with engineering and IT teams to ensure solutions are scalable, secure, and high performing.
• Build strong relationships with retail leadership, store associates, marketing, and IT to align business and technical needs.
• Communicate product vision and strategy to executive stakeholders, using data-driven insights to influence decision-making.
• Translate business objectives into clear product requirements to ensure efficient execution by engineering teams.
• Act as a bridge between technical and non-technical teams, fostering collaboration and alignment across departments.
• Prepare executive-level presentations that communicate product impact, roadmap progress, and ROI to senior leadership, including the CEO.

Requirements

• 8+ years of experience in technology product management with a proven track record of delivering impactful products.
• Background in digital products, including mobile applications, eCommerce, retail technology, POS systems, or omnichannel experiences, preferably in a large retail environment.
• Strong understanding of customer experience, best practices, UX principles, and digital product management.
• Proven ability to manage multiple cross-functional projects and collaborate with engineering, business, and design teams.
• Experience defining product strategies, launching new features, and iterating based on data-driven insights.
• Familiarity with AI technologies to enhance product functionality is a plus.
• Ability to evaluate and manage third-party technology partners.
• Bachelor's or master's degree in business, technology, or a related field.
• Knowledge of music retail or the broader music industry is a plus but not required.

Benefits

• Base range of $147,000 - $200,000 per year, depending on background and experience.
• Total compensation (base + bonus potential) ranges from $160,000 - $220,000/yr, depending on background and experience.
• Eligible to participate in the Guitar Center Company bonus program.