About the position
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. We are looking for a software product manager to build out our core software platform that supports multiple products and market segments. This position will support the growth of our platform as we accelerate growth by optimizing our software portfolio. The Senior Product Manager is responsible for full lifecycle management of cross-functional teams to bring to market products and services that deliver unique benefits and superior value to the customers. This is a hybrid position in our Beverly, MA office, remote options will be considered for the right candidate.
Responsibilities
- Act as the Product Champion for identified portfolio of products, supporting strategic and tactical initiatives to generate new market share and to ensure customer retention.
- Understand, document, and communicate product/service solutions to be addressed, the value to be provided to the target customers, market size, competitive landscape, business risk, and the financial and strategic opportunity that the product or service represents for the company.
- Understand business and commercial drivers and create the business case and the requirements for potential new products and product enhancements.
- Act as the subject matter expert (SME) for internal user and external customer support, training, and market facing communications.
- Translate customer and market needs along with regulatory and technology trends into product requirements and customer use cases.
- Work directly with Engineering and Product Owners in the detailed requirement definition and prioritization process.
- Engage the customers early and often in testing out ideas, proof of concepts, and alpha and beta releases to elicit feedback to better understand user needs.
- Drive solution sets and act as the primary product contact across development and operational teams.
- Fully immerse the teams in developing a user experience (UX) for Sensitech’s products that delight the user and provide a seamless experience.
- Gain consensus through periodic cross-functional team meetings while developing a customer focused product/service roadmap.
- Support a comprehensive solution and identify/address cross product dependencies through collaboration with all platform product managers.
- Collaborate with Product Management team in product roadmap planning including product introduction, product positioning, release scheduling and target End-of-Life.
Requirements
- Bachelors Degree.
- 5+ years of product management experience.
- Ability to work in the US without sponsorship.
Nice-to-haves
- Masters Degree.
- Demonstrated knowledge with the new product introduction (NPI) process from ideation and conception through to commercialization.
- Experience with meeting global customer needs.
- Experience with web based and cloud-hosted applications, system architecture, reporting services, and interaction with hardware solutions.
- Familiarity with User Experience (UX), and User Experience Design (UXD).
- Comfortable in multi-tasking between business, technical, and strategic marketing activities.
- Strong product/project management, problem-solving, & analytical thinking skills.
- Demonstrated ability to develop strong relationships and work with staff, colleagues, cross-functional teams, and third parties.
- Exceptional written and verbal communication skills; Excellent presentation skills.
- Strong computer skills, especially MS Office.
- Be a self-starter, a highly motivated person able to work in a fast paced environment.
- Experience with Lean, ISO and/or GxP processes (i.e. 21 CFR Part 11, Annex 11); Understanding of regulatory requirements is desirable.
Benefits
- Equal Opportunity Employer.
- Affirmative action in employment for qualified Individuals with a Disability and Protected Veterans.
