The Senior Product Service Specialist owns all strategic and operational aspects of serviceability for HVAC (ductless and unitary). Cross functional relationships with technology, quality, distribution and overseas engineering will be maintained to ensure that product design, product functionality, product service literature, and training materials are focused on serviceability. Our goal is to produce the best service and ownership experience. The Senior Product Service Specialist candidate will also deliver as the Voice of Service based on new product development programs, serviceability, quality and safety.