About the position
PagerDuty is seeking a Senior Software Engineer III - PagerDuty Automation to join our diverse, customer-focused team! As a Senior Software Engineer III, you will focus on automation everywhere, workflow automation, AI Agents, and the PagerDuty platform. This is an exciting opportunity to drive automation everywhere at PagerDuty. The ideal candidate will have a strong background in TypeScript, Node, AWS, and leading implementation for large-scale SaaS products. PagerDuty Workflow Automation empowers organizations to streamline and automate complex incident and operational workflows, reducing downtime and accelerating incident resolution. As a critical part of PagerDuty's platform, Workflow Automation integrates seamlessly with existing tools, providing intuitive solutions that transform how teams respond to and manage incidents in real time.
Responsibilities
- Lead the development, deployment, and maintenance of scalable workflow automation features and enhancements across multiple teams.
- Collaborate closely with Product Management, Engineering Management, and cross-functional stakeholders to define requirements and technical solutions aligned with customer needs.
- Provide technical leadership and mentorship within your team, ensuring best practices for Node.js, TypeScript, API development, and SaaS architectures.
- Identify and resolve technical ambiguities and drive architectural decisions to ensure system scalability, reliability, maintainability, and performance.
- Evaluate existing systems and processes to proactively identify opportunities for improvements in efficiency, quality, and automation.
- Contribute to cross-team planning initiatives, influencing engineering direction, and effectively communicating project status and timelines to stakeholders.
Requirements
- Minimum of 6+ years of experience in software engineering roles with progressive responsibilities.
- Proven experience developing robust, scalable applications with Node.js and TypeScript.
- Strong experience designing and implementing RESTful APIs and microservices architectures at scale.
- Proven ability to lead cross-team technology initiatives, influencing architectural direction and ensuring alignment across multiple engineering teams.
- Comfortable participating in PagerDuty's on-call rotation to ensure high availability of mission-critical systems.
Nice-to-haves
- Experience with event-driven architectures, workflow engines, or automation platforms.
- Expertise in DevOps practices, including CI/CD pipelines (e.g., Circle CI/Buildkite, GitHub Actions).
- Track record of mentoring junior engineers, providing technical leadership, and fostering a culture of engineering excellence.
- Ability to clearly articulate complex technical concepts to diverse audiences across the organization.
Benefits
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
