Senior Software Engineer

About the position

The Customer Success Engineering team helps provide seamless support experience for Remitly customers. We help our global operations to support our customers' experience getting the help they need, whenever they need. As a member of the Customer Success Engineering team, you will be directly responsible for the customer and agent experience, and our customers' frictionless access to Remitly agents. You will be reporting to an Engineering Manager and will work as a Senior Software Engineer with a strong focus on frontend development. As an important member of the team, you will make long term strategic decisions, designing and maintaining scalable and user-friendly applications for our Remitly Customer Success Team.

Responsibilities

• Lead the technical strategy and systems of the Customer Success Technology engineering team.
• Lead the design and implementation Build backend services in Go on AWS.
• Deliver end to end complex projects and product features, with high autonomy and quality.
• Partner with product managers and engineers across teams to help achieve product and business goals.
• Lead the engineering team to develop high quality solutions and guide operational excellence, through tasks like system design, code reviews, monitoring, and automation.
• Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
• Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.

Requirements

• A degree in Computer Science, Engineering or a related field or equivalent practical experience.
• 5+ years of engineering experience in a team environment.
• Experience as a lead, working on both the frontend, backend, and anything it takes to solve problems and delight users both internally and externally.
• Experience leading other engineers on large features in collaboration with Product Management and other partners.
• Experience with CI/CD and advanced deployment strategies.

Benefits

• Flexible paid time off.
• Health, dental, and vision + 401k plan with company matching.
• Paid parental, medical, military and family care leave.
• Mental Health & Family Forming Benefits.
• Employee Stock Purchase Plan (ESPP).
• Continuing education and travel benefits.