Senior Software Quality Engineer

About the position

We are the Quality Engineering team responsible for testing, validating, and ensuring the performance, reliability, and scalability of the Customer Service Management (CSM) product line.

Responsibilities

• Maintain and enhance existing automated testing frameworks
• Design and execute comprehensive test plans, including automation
• Collaborate with developers to define targeted testing strategies for new features
• Collect, analyze, and report quality metrics from test execution
• Support engineering teams in troubleshooting and resolving issues in applications and test environments

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven ability to evaluate and thoughtfully integrate AI into workflows, decision-making, or problem-solving.
• 5+ years of experience in quality assurance with strong hands-on skills in Java programming, using tools such as Selenium, JUnit, and TestNG.
• 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• Proficiency in JavaScript scripting, with experience using development tools like Eclipse, Jenkins, Maven, and Git.
• Solid understanding of a wide range of testing techniques (e.g., unit, integration, performance, automation), including when and how to apply each method effectively.
• Skilled in using technical tools such as IDEs, debuggers, build tools, version control systems, profilers, ServiceNow instances, and Unix/system administration utilities to support daily engineering tasks.
• Experience leading or participating in cross-team technical discussions, with a strong grasp of software development lifecycle (SDLC) principles.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs