Senior Software Quality Engineer

About the position

In ServiceNow, “Shared QE” refers to a modern approach where teams collaborate across the organization to leverage common resources and services—boosting efficiency, cutting costs, and delivering better outcomes. Instead of each department operating in a silo, shared services streamline efforts, reduce duplication, and improve agility. At ServiceNow, our platform enables this through powerful automation and unified tools that support seamless collaboration—benefiting both internal teams and external customers. Join Shared QE and be part of a team that drives scalable quality, cross-functional collaboration, and platform-wide impact.

Responsibilities

• Own and evolve existing automation test frameworks
• Design test strategies alongside developers for cutting-edge features—and bring them to life through automation
• Create and execute robust test plans to ensure product excellence
• Track, analyze, and share quality metrics that inform smarter decisions
• Collaborate with engineering teams to troubleshoot and resolve complex application and environment issues

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of hands-on experience in quality assurance and Java programming, with strong proficiency in Selenium, JUnit, and TestNG
• 5 years of experience with a Bachelor’s degree, 3 years with a Master’s, or a PhD with relevant expertise—equivalent work experience is equally valued
• Proficient in JavaScript scripting, and comfortable using tools such as Eclipse, Jenkins, Maven, and Git to support smooth development and deployment workflows
• Strong understanding of a variety of testing techniques (unit, integration, automated, performance), and the ability to apply the right strategy to each situation
• Skilled at using a wide range of tools including IDEs, debuggers, build tools, source control systems, profilers, ServiceNow instances, and Unix/system tools to support day-to-day testing and development tasks
• Experience leading cross-functional technical discussions with a clear understanding of SDLC principles and how to apply them effectively in fast-paced environments

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs