Senior Software Support Engineer

About the position

At ASM, the Software Engineering team works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Come join our team and have the opportunity to support Advance software for cutting edge tech, see your work have real results by driving the most advanced HW in the SEMI industry, work with a global team full of talented Field Software Engineers, be part of the team that leads the next generation of SEMI manufacture control Software technology and trends, and work where the customers are present.

Responsibilities

• Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment
• Able to triage mechanical, electrical and software bugs
• Responsible to manage escalation calls with field support engineers and customers at local level
• Work with QA / Support team to add replicated bugs to regression
• Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible
• Author, revise, and review system specifications, software designs, test plans, and other software documentation.
• Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations.
• Participate in system design teams.
• Be the eyes and ears of the customer, align on priorities
• Work with customer to upgrade tools to the latest SW version and help with the qualification

Requirements

• Strong analytical and problem-solving skills
• Some software development skills in one or more general purpose programming languages: C++, C#
• Being able to read code and step through a debugger/IDE

Nice-to-haves

• Educational background in Computer Science/Computer Engineering or equivalent
• 10+ years in software problem solving
• Experience working with software for Machine Control (including Semiconductor equipment)
• Developing for Windows and Real-time Operating Systems
• Multi-threaded applications
• Real-time software
• Graphical User Interfaces
• Device drivers or other interrupt driven software
• Data Communications, Networking and EtherCAT
• Complex dynamic scheduling algorithms with deadlocks avoidance
• Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools.
• Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software
• Comprehend software documentation including specification and design documents, communication interface specific and API description