About the position
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. We are seeking a Senior Staff Inbound Product Manager to establish ServiceNow's security product management program. The person in this role will enable developers and non-technical users alike to build secure applications and workflows and drive internal adoption of our security products. This role is pivotal to ensuring security is front and center for capabilities built on our platform, and solutions are optimized for the greatest value outcomes for our customers.
Responsibilities
- Establish and optimize and run intake and governance over demand and development.
- Work closely with developers cross-organizationally, and with internal customers to deliver secure product capabilities.
- Manage the end-to-end product lifecycle from development to release.
- Communicate critical messages and engage with multiple diverse functional stakeholders through the product lifecycle.
- Define and report on product metrics.
- Build relationships with internal customers, stakeholders, and developers.
- Identify and communicate complex problems into easily understood requirements and provide solutions.
- Define and execute the security strategy and roadmap for new products or major changes ensuring it meets the needs of our customers.
- Work closely with security teams to ensure we are the best users of our ServiceNow products such as Sec-Ops, Integrated Risk Management, Strategic Portfolio Management.
- Conduct market research and engage with internal customers to understand their needs, workflows, and pain points to inform product decisions.
- Prioritize product features and requirements backlogs compromising business needs and technical readiness.
- Participate in technical discussions and help make design trade-offs.
- Assume leadership responsibilities as an accountable owner who is committed to outcomes regardless of the role or organizational boundaries.
- Build RACIs to clearly identify decision-makers for apps, products, infrastructures etc.
- Develop multi-mode communications that convey a clear understanding of the needs of widely varying audiences.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years of software product management experience.
- 10+ years of business process management, process engineering and executing process improvements.
- 3+ years of ServiceNow experience is HIGHLY desired.
- 5+ years of Security or Risk/Strong Technical experience is desired.
Nice-to-haves
- Has a mind for seeking out problems to solve, defining solutions, and driving the work to deliver those solutions.
- Is proficient in planning, communication and presentation skills, and the capability to listen and influence.
- Has the ability to understand and explain complex technical concepts to both technical and non-technical audiences.
- Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization.
- Is a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions.
- Has significant defining and capturing product requirements and transforming them into a product roadmap.
- Has experience managing or developing AI solutions.
- Is deeply committed to delivering the best solution for their customers, and has a track record in building customer relationships and delivering customer-centric solutions.
- Is skilled at driving solution development with an eye on the big-picture strategy.
- Is passionate about defining and reporting on critical metrics that are meaningful to various audiences.
