About the position
As a Senior Talent Product Consultant in the Talent Center of Excellence you will be a driving force in shaping Highmark's talent management strategy and improving employee experience and culture. This role spearheads projects focused on creating and enhancing our talent management products designed to improve talent engagement and foster a culture of listening, guiding them from initial concept to launch. A key aspect of this role is collaborating closely with business teams, HR, communications, and marketing teams to ensure these engagement and listening-focused products directly align our talent strategy with our business goals and create a more connected and engaged workforce. This role will analyze data, including engagement scores and performance metrics, to deeply understand Highmark's talent needs and use these insights to anticipate future needs and develop effective solutions that empower employee growth and contribute to company success. The person in this role ensures our talent management systems integrate effectively and guides product strategy to support overall company objectives. They manage projects involving both internal and external stakeholders to successfully launch new talent management solutions. As a Senior Product Consultant, this individual contributes to the vision and roadmap for our talent products and services, fostering innovation, growth, engagement, and positive business outcomes. This role oversees the entire product lifecycle, including engagement surveys, from initial design and development through to launch and continuous improvement. A key responsibility will be prioritizing product development to ensure the most critical initiatives are delivered swiftly and effectively. This individual will also influence leaders across the organization, advocating for the product vision and ensuring alignment with company-wide goals. Furthermore, they will serve as a subject matter expert, sharing knowledge of talent management best practices and product offerings across the department and the enterprise, ensuring Highmark has the enterprise systems, tools and processes in place for our leaders to effectively listen to and engage its workforce, generating actionable insights that drive a more connected and engagement environment. This also includes ensuring regulatory compliance and addressing legal considerations.
Responsibilities
- Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
- Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
- Strategic oversight and direction of internal resources and third parties/vendors for execution of deliverables, including management of program team if applicable.
- Manage program resources, relationships and communication with project team, participants, customers, executive sponsor(s), steering committee(s), and other stakeholders.
- Develop program strategy, scope, goals, objectives and metrics ensuring they align with the talent and organizational strategy and drive continuous improvement initiatives.
- Create and maintain program budget. Ensure on time execution of all deliverables.
- Create and maintain comprehensive project documentation accounting for the design and end to end process of the program.
- Perform research and build external relationships to gain industry best practice knowledge and partner closely with other HR Journeys, HR Talent Engagement Leads, and key business leaders to ensure commitment to accelerated pipeline development.
Requirements
- Bachelor's Degree in Human Resources or related field.
- 5 years of Project or Program Management.
Nice-to-haves
- Master's Degree.
- 7 years of Project or Program Management.
- 5 years in Learning and Development OR Talent Management.
