About the position
Favor’s mission is ‘Anything Delivered’. Our engineers make high-touch logistics happen. The Favor technology platform is the engine behind the business, enabling millions of Favors. Our technology efficiently manages the real-time assignment of Runners to Favors, facilitates communication between customers, Runners, and support, keeps thousands of customer and Runner mobile applications in sync, and more. We are seeking a highly motivated and experienced Senior Technical Product Manager to join our platform team. The successful candidate will play a crucial role in shaping our cutting-edge internal products' development and lifecycle management. As a Technical Product Manager, you will collaborate closely with cross-functional squads to drive the successful delivery of innovative solutions to our developers across all platforms.
Responsibilities
- Develop and execute a comprehensive product strategy in alignment with the product squad's overall goals and objectives.
- Collaborate with stakeholders to gather, prioritize, and document detailed product requirements, ensuring a clear understanding of developer needs.
- Create and maintain a product roadmap that outlines the short-term and long-term vision for the product, taking into account technical feasibility, market trends, and business priorities.
- Collaborate with engineering teams to define features, functionalities, and user stories, ensuring clear communication of requirements and expectations.
- Lead the product development process, including planning, execution, monitoring, and delivery, while ensuring alignment with timelines and resources.
- Conduct competitive analysis and stay informed about industry trends to identify product improvements and innovation opportunities for our internal engineers.
- Gather feedback from developers, analyze user behavior, and leverage data to make data-driven decisions.
- Plan and execute product releases, coordinating with different teams to ensure a smooth launch and post-launch support.
- Create and maintain accurate product documentation, user guides, and release notes to facilitate effective communication and knowledge sharing.
- Define and track key performance indicators (KPIs) to measure the product's success and effectiveness, making adjustments as necessary.
Requirements
- 4 - 8 years of related experience as a Product, Program or Technical Program Manager or similar role in software or technology products.
- Strong technical background and understanding of software development processes, including infrastructure components and request lifecycle.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams, able to weigh in on technical approaches.
- Analytical mindset with the ability to use data to drive decision-making.
- Project management skills to lead and coordinate complex projects.
- Solid understanding of agile methodologies and lean principles.
- Deep-level understanding of APIs and databases from a technical perspective.
- Ability to develop and maintain a detailed product and technical roadmap that aligns with the company's strategic goals while leveraging technical teams to create solutions that reduce friction for technical stakeholders and improve their efficiency.
- Ability to ensure timely delivery of product milestones by coordinating with cross-functional teams.
- Ability to translate technical jargon into clear, concise, and easily understandable terms for non-technical stakeholders.
- Ability to educate and inform team members and stakeholders about technical concepts, product functionalities, and development processes.
- Ability to create comprehensive documentation and presentations to communicate complex ideas effectively.
- Ability to be a champion for balancing technical debt and feature work.
Benefits
- Premium health, vision, dental, and life insurance.
- 401(k) options.
- Favor delivery fee credit.
- H-E-B discounts.
- Unlimited PTO for salaried employees.
- Ample vacation time for all team members.
- Learning and development opportunities through Intern(al)ships and Learning Labs.
- Community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
