ServiceNow Portfolio Management Product Owner III

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Owner III within PNC's Technology organization, you will be based in Pittsburgh, Cleveland, Dallas or Birmingham.

Responsibilities

• Define Product Vision and Roadmap
• Lead the creation of a clear product vision for ServiceNow Portfolio Management that aligns with business strategy and customer needs.
• Build and maintain a product roadmap that reflects both short-term deliverables and long-term initiatives.
• Act as the primary liaison between business stakeholders, technical teams, and other departments.
• Gather, prioritize, and document requirements to ensure the product meets user needs and expectations.
• Own and prioritize the product backlog for ServiceNow Portfolio Management.
• Define user stories, maintain backlog, and collaborate with development teams to ensure features are delivered on time and meet quality standards.
• Work closely with ServiceNow developers, business analysts, and other stakeholders to ensure successful design, development, and delivery of ServiceNow Portfolio Management capabilities.
• Ensure the quality of deliverables by defining acceptance criteria and coordinating testing phases.
• Provide insights on product performance, roadmap progress, and portfolio management metrics.
• Deliver reports and presentations to senior leadership to drive decision-making.
• Identify potential risks, dependencies, and blockers and work proactively to address them.
• Support training initiatives for internal users and business stakeholders to ensure successful adoption of the ServiceNow Portfolio Management product.

Requirements

• University / college degree.
• 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice-to-haves

• Accountability
• Customer Solutions
• Data Visualization
• Prioritization
• Scrum
• User Experience (UX) Design

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service.