About the position
HomeState is currently hiring for the position of Service Team Member. The Service Team Member will report to the Service Manager or Assistant General Manager and embrace the vision which includes nurturing our communities within our four walls and in our surrounding community. A successful Service Team Member provides our guests with an exceptional experience. Every member of our team strives to create an environment where everyone is treated with respect and dignity. The base rate per hour minimum wage is projected to be $17.50, and with tip share, it is reasonable to expect to earn $24-$28 per hour.
Responsibilities
- Build guest relationships and deliver hospitality-centric solutions.
- Welcome guests and execute service roles (front door, beverage, expo, runner, busser, packer) with care and effectiveness.
- Be an expert of the menu to guide guest experience, ensure order accuracy and communicate known allergies.
- Provide hospitality during the guest experience until the moment they depart.
- Take on new opportunities and challenges with a sense of urgency, high energy and enthusiasm.
- Manage time efficiently by taking initiative and working with a sense of urgency to fulfill job duties.
- Calmly identify and troubleshoot issues that occur during the shift to ensure efficient operations.
- Work closely with team to support each other through daily tasks and promote teamwork.
- Follow all HomeState standards, sanitation guidelines, policies or procedures.
- Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.
- Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
- Serve as an ambassador, both internally and externally in the community.
Requirements
- 1-2 years in the restaurant industry with guest facing roles preferred.
- Personable and enjoys working with people and a diverse team.
- Availability to work weekends, day shifts and evening shifts.
- Passion for food & hospitality.
Benefits
- Base rate plus tip share, reasonable to expect to earn $24-$28 per hour.
- Refer a friend, get $500.
- Free tacos - even on your days off.
- Retirement savings option.
- Retention incentives.
- Affordable health, dental & vision benefits.
- 100% company paid life insurance.
