Servicing & Operations Product Manager- Payments - Vice President

About the position

As a Product Manager in Merchant Services Servicing and Operations, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations
• Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations
• Collaborate with internal teams regarding servicing tool related inquiries and feedback
• Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs
• Assist in conducting analysis and market research to identify opportunities for automation
• Monitor product performance and user feedback to support continuous improvement and innovation
• Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Bachelor’s degree in Business, Computer Science, or a related field
• 5+ years of experience in product management or a related field, preferably in the financial services or fintech industry
• Basic understanding of merchant services preferred
• Demonstrated ability to support the launch and management of software products
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients
• Ability to thrive in a fast-paced, dynamic environment

Nice-to-haves

• Demonstrated prior experience working in a highly matrixed, complex organization