Shift Manager Sapore

About the position

Supervises to ensure smooth and efficient service throughout all food and beverage outlets in the casino, ensuring staff meets service and liquor control standards. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: Smile, display energy and open body language. Proactively greet team members and guests, initiating interaction to provide service. Always use a positive parting remark to end the conversation.

Responsibilities

• Responds to guest and Team Members' needs and resolves complaints and issues.
• Inspects food and beverage outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards.
• Ensures compliance with liquor control regulations.
• Controls labor and operating expenses.
• Schedules and directs staff in the performance of work assignments.
• Maintains high food, service and health and safety standards.
• Maintains high visibility in the outlets.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages Team Members in accordance with organizational and approved departmental standards, policies and programs.
• Performs all other duties as assigned.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Two or more years related experience.
• Knowledge of POS systems and state liquor law.
• Must be available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.