About the position
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. We are looking for a talented Snr. Global Product Support Engineer to join our ALD team here in Phoenix, AZ. ALD Equipment experience is REQUIRED for this role.
Responsibilities
- System level expert focused on product support for new product development.
- Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
- Provides guidance to engineering during the design phase of new products on key customer requirements and needs, including PM service tasks, design for service, design for manufacturability, etc.
- Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
- Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks.
- Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
- Detailed Reporting of field issues for new products in the field.
- Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
- Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments.
Requirements
- Engineering Degree.
- Bachelor's Degree + 12 years, Master Degree + 8 years or PhD + 4 years of related experience with ALD equipment.
- Depending on the product development cycle travel ranges from 25-50%.
