About the position
As the Head of ReCommerce Recovery Product Management, you will be a key leader within the WW ReCommerce organization. This Product team provides the tools to handle the disposition of returned and overstock items to maximize reuse and recovery and in doing so achieve our '4 Zeros': Zero cost of returns, Zero defects, Zero product Waste, and Zero carbon emissions, benefiting people, planet, and profit. This role supports the 4 Zeros vision through a product portfolio consisting of tools and systems which (a) accurately evaluates, grades, and repairs customer-returned and warehouse-damaged products; (b) ensures a high-quality CX for new and used items; (c) maximizes the Total Net Recovery (TNR) on these items; and (d) sends zero product waste to landfill. Customer returns and overstock product are channeled through the Recovery 'funnel'. Recovery services are offered to products sold by amazon.com and to Amazon's Selling partners in the US and EU. In addition, thousands of Associates worldwide use our evaluation tools. We are part of Amazon's Returns, ReCommerce, and ATS Sustainability group. The right candidate will possess a strong Product Management background (preferably in Reverse Logistics), and passionately advocate for providing quality (accurately grading products into the right condition), efficiency, and sustainability. This role will be based in Seattle and work with Technology teams located in Seattle, San Francisco, and Hyderabad. Our environment is fast-paced, and requires someone who is flexible, detail-oriented, data-driven and analytical, and comfortable collaborating with multiple worldwide stakeholders, including: reverse logistics field operations; technology teams; business program and product management; and senior leaders across Amazon. This role requires a person who can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in, and get the job done.
Responsibilities
- Lead a team of Product and Program Managers responsible for gather requirements and designing systems and tools to reduce the total cost of returns, and improve the customer experience, and support the 4 Zeros
- Design and drive new technologies and tools which will transform Reverse Logistics and the way products are evaluated for item condition and functionality
- Lead and coordinate efforts cross-functionally with business teams, software, development engineers, operations and other product managers, UX designers, external partners, and front-line associates to guarantee a smooth and efficient delivery of new processes and technologies
- Work alongside and build trust with a diverse array of global stakeholders across Amazon
- Build trust with Operations and business program leaders to gather, build and execute their requirements in partnership with technology teams to improve our worldwide grading platform to enable the disposition of millions of unique products
- Manage key performance indicators for both US and Worldwide related to Product Evaluation, Grading and Recovery Programs
Requirements
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- 7+ years of technical product or program management experience
- Excellent written and verbal communication skills
Nice-to-haves
- Experience delivering consumer software products and services in a high growth environment
- Knowledge of Recommerce and Reverse Logistics, especially critical technologies
Benefits
- Medical benefits
- Financial benefits
- Equity options
- Sign-on payments
