About the position
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As a Software Development Engineer in the AFX (AWS Field Experiences) Infrastructure and Personalization team, you’ll have a unique opportunity to shape the development of our services and positively affect our customers through our talented field team. You’ll be chartered with creating and operating services that collect and store metrics at internet scale, deliver critical capabilities to the field and embed operational knowledge and encode best practices into everything we do.
Responsibilities
- Design and deliver internet scalable, flexible, and integrated set of solutions for our selling team.
- Create and manage application stacks across several domains including personalized dashboards, Slack apps, telemetry, analytics, planning, and performance management.
- Develop tools to accelerate contracting, speed planning cycles and operations, correlate metrics and set meaningful targets.
Requirements
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Nice-to-haves
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Passion for customer experience and usability, including successful delivery of customer self-service tools and automated management/optimization of services, and a strong services orientation
- AWS product experience and development on the AWS platform
- Experience mentoring/training the engineering community on complex technical issues
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Benefits
- Medical, financial, and/or other benefits
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
