About the position
At Apple, our mission is simple. We focus on enriching people's lives by building the world's best products, and offering the best purchase experience and customer service on the planet. The Customer Systems team builds the applications and services that enable exceptional support experiences for over half a billion customers all over the world. Our technology and services power the uniquely Apple experience every time our customers reach out to us for help - in the store, over the phone, chat, email or social media. Our applications are inclusive, highly performant, deployed at scale and help set the gold standard for customer service! We, in the Quality Engineering team, fill the mission-critical role of ensuring that our complex, large-scale systems stay healthy, monitored, automated and designed to scale with consistent performance. We are looking for motivated critical problem solvers with a sharp eye for detail, who can come up with a customer focused testing strategy, keeping in mind the micro-services context of our applications. Come join us to do the best work of your life with a welcoming, diverse and talented group of engineers. Bring passion and dedication to the job and there's no telling what you could accomplish!
Responsibilities
- Partner with developers, product managers, and QA engineers to define test strategies and enhance software quality.
- Develop scalable and maintainable test plans, identifying automation opportunities and closing coverage gaps.
- Design, implement, and optimize automated test frameworks to improve efficiency, reliability, and maintainability.
- Create, execute, and analyze comprehensive test cases, ensuring timely defect reporting.
- Embed automated tests into pipelines for continuous testing and seamless delivery.
- Drive quality initiatives and advocate for best practices throughout the development lifecycle.
- Own and lead the quality efforts, ensuring robust test coverage while complementing manual testing efforts.
Requirements
- 5 years of industry experience in SDET
- Object oriented programming and software design skills
- Experience with test methodologies ranging from functional unit tests to non-functional exploratory testing
- Experience in building automated UI and non-UI tests for user facing applications
- Bachelor's degree or equivalent years of work experience
Nice-to-haves
- Strong passion for quality assurance in software, including developing, extending and maintaining test plans, methodologies, as well as automation libraries
- 5 years of experience object oriented programming and software design skills, preferably in Java, Javascript and/or Python
- Creative problem solver with a knack for building scalable solutions in a collaborative and cross-functional space
- Ability to proactively triage, investigate, and debug difficult backend and UX problems independently as well as collaboratively
- Highly organized with strong planning skills to estimate, update, and communicate progress.
- Bachelor's degree or Master's degree in Computer Science or equivalent years of work experience
