About the position
Cisco's AI team consists of AI researchers and software developers who collaborate to build innovative products and platforms for Cisco. We are motivated by tackling unique challenges that arise when connecting people and devices at a world-wide scale. You will join a newly formed, dynamic AI team as one of the core members, and have the opportunity to influence the culture and direction of the growing team. Our team includes AI experts and distributed system experts who work together with our partners in products management, and engineers across a wide variety of other Cisco teams. We are seeking a Software Engineer to join our AI Assistants Team, where you will play a vital role in integrating AI services for our Generative AI Assistant products. Your skills in understanding service operations and architecting/building effective interfaces between service boundaries with the right instrumentation will be essential for the success of our product. Your role will involve understanding the operations of each AI service, designing and building interfaces that seamlessly connect these services, and ensuring the appropriate instrumentation is in place. Your work will be instrumental in delivering a powerful and effective solution to our customers.
Responsibilities
- Design and build effective interfaces between AI services, ensuring smooth communication and data exchange while adhering to security and performance requirements.
- Implement the right types of instrumentation to monitor and measure the performance, reliability, and security of integrated AI services.
- Debug integration issues, identifying bottlenecks or errors and implementing solutions to optimize service interactions.
- Work on performance tuning and optimization of the integrated AI services to ensure efficient and responsive operation.
- Develop clear and comprehensive documentation for integration processes, interfaces, and instrumentation, facilitating teamwork and knowledge transfer within the team.
- Collaborate closely with AI engineers, data scientists, and security experts to ensure smooth integration of AI services into the products.
- Ensure that integrated AI services meet security and compliance standards, working closely with the security team to implement necessary measures.
Requirements
- 7+ years experience as a Backend Engineer with expertise in integrating complex services.
- 3+ years experience writing code in Python, Java, or Go.
- BA / BS degree with 10+ years of experience (or) MS degree with 8+ years of experience as a software development engineer.
Nice-to-haves
- Experience in AI service operations, including Generative AI, and the ability to design and build interfaces between them.
- Understanding of GenAI frameworks and orchestrators like LangChain, Llamalndex, Semantic Kernel or AutoGen.
- Foundation in data structures and algorithms.
- Experience with instrumentation and monitoring tools for measuring service performance.
- Knowledge of compliance standards.
Benefits
- Quality medical, dental and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Short and long-term disability coverage.
- Basic life insurance.
- Numerous wellbeing offerings.
- Up to twelve paid holidays per calendar year.
- Flexible Vacation Time Off policy for exempt new hires.
- Sick Time Off policy with 80 hours provided on hire date and annually.
- Paid time away to deal with critical or emergency issues.
- Additional paid time to volunteer and give back to the community.
