Software Engineer II

About the position

Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology? If so, your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Software Engineer II to join our AI engineering team and help move our ambitious vision forward.

Responsibilities

• Develop, test and deploy a cloud-based data foundation system and AI agent platform.
• Leverage AI/ML models, apply prompt engineering, and conduct data analysis across all data types - unstructured, semi-structured, and structured.
• Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Work effectively with team members, following directions from team leads and mentors to independently deliver projects.
• Ensure work aligns with the technical design and adheres to established best practices within the industry.
• Maintain clear and effective communication with team members and stakeholders.
• Show dedication to work and exhibit a strong potential for professional growth and development.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Experience in cloud service development is a plus.
• Strong development experience in Java, Python, C++, C#, or similar OO languages.
• Understanding of database and SQL.
• A strong can-do attitude and a commitment to continuous learning and improvement.