About the position
As part of Production Support area, participate in delivering technically complex solutions. Perform system integration support for all project work. Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.
Responsibilities
- Provide application support including complex problem research, analysis, resolution and 24X7 on-call support.
- Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
- Responsible for end-to-end interface analysis, rationalization, declaration & definition Deposits applications and APIs production support.
- Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
- Build in and maintain security controls and monitoring in support of company standards.
- Typically lead moderately complex projects and participate in larger, more complex initiatives.
- Solve complex technical and operational problems.
- Act as a resource for teammates with less experience.
- May oversee the work of a small team and responsible for driving release/change management from planning to deployment and post validations.
- Assist with compliance and audit review activities; comply with Truist standards and complete assigned trainings in timely manner.
- Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work.
- Leverage continuous engineering practices to deliver business value regarding effectiveness of the design.
- Actively participate in refining user stories.
- Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing.
- Responsible for providing automated monitoring capabilities through tools like Dynatrace and Splunk, providing warranty support, and providing knowledge transfer to production support.
- Occasionally develop code in accordance with the acceptance criteria established by the Product Owner.
Requirements
- Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience.
- In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
- Understanding of key business processes and competitive strategies related to the IT function.
- Ability to plan and manage projects and solve complex problems by applying best practices.
- Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information.
Nice-to-haves
- Bachelor’s Degree with 4-6 years of experience or equivalent education and software engineering training or experience.
- Hands on experience with following technology stack: Distributed (Java, OpenShift, AWS, SQL, Middleware services, JSON, etc.) and Mainframe (COBOL, JCL, DB2, CICS, Z/OS Connect, etc.).
- Experience with building monitoring and alerting through Dynatrace and Splunk.
- Experience using web servers, application containers, caching technologies, Gitlab and schedulers.
- Solid knowledge of relational database design and development using Oracle, SQL, stored procedures, data modeling.
- Knowledge of specific applications, technology platforms, programming languages, systems, or business segments.
- Banking or financial services experience.
- Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills.
- Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level.
Benefits
- Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
- Tax-preferred savings accounts.
- 401k plan.
- No less than 10 days of vacation during the first year of employment.
- 10 sick days.
- Paid holidays.
- Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.
