About the position
The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our product provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries. At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to the latest advancements in AI, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making. Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.
Responsibilities
- Use ServiceNow platform to develop AI Agents for customers
- Help develop features to allow our platform the ability to add AI Agent functionalities
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Partner closely with engineer peers to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users
- Collaborate with experienced engineering team members that learn from one another and drive each other to success
- Implement software that is simple to use to allow customers to extend and customize the functionality and deliver an amazing product that delights end users
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
- 2+ years of software development enterprise experience using Java and JavaScript
- Fluency with JavaScript, React, HTML, and CSS or similar technologies
- Experience designing, implementing, and maintaining frontend and backend architectures
- Experience with table schemas, relational and non-relational databases
- Experience working in an iterative and agile development environment
- Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)
- Ability to understand and distill complex problems into elegant, informed solutions
- Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
Nice-to-haves
- Passion for AI and cutting-edge technologies
- Knowledge or experience working with AI agents
- Experience with any of the modern UI frameworks like React or Vue
Benefits
- Base pay of $111,200 - $172,400, plus equity (when applicable), variable/incentive compensation and benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- Employee Stock Purchase Plan (ESPP)
- Matching donations
- Flexible time away plan
- Family leave programs
