Software Engineer - Tech Support

About the position

Dematic is seeking a dedicated Professional (Level 3) Software Support Engineer to deliver remote, second level customer support within Dematic or equivalent experience's Global Software Organization! The work schedule for this opening is Monday through Friday, 8:00 AM EST - 5:00PM EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

Responsibilities

• Assist project and technical engineers in integration of new systems
• Assist technical and development personnel in application quality testing
• Work on site to install, commission, and test installation of material handling solutions
• Provide specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks and other peripherals such as printers
• Review Sales and Estimating Functional Specification documentation
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on call rotation during non-business hours

Requirements

• Bachelor's Degree or equivalent experience in Computer Science, Software Engineering, or a related field
• At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
• Experience with Oracle databases, MS SQL Database
• Experience with Windows operating systems

Nice-to-haves

• Innovative Thinkers: Individuals who dare to think boldly and are not afraid to challenge the status quo.
• Extraordinary Teammates: Individuals ready to learn from and contribute to a diverse team.
• Self-Starters: Candidates who are committed to personal growth and continuous learning.
• Future Leaders: Individuals who seek to build a career that goes beyond a regular job and is driven by their passion.

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities